Volvo bulletin C00013
What it saysVolvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade â C00013 on certain Android-based Infotainment system (iCup) vehicles that have missed three… NHTSA’s full summary ↓
Volvo filed this with NHTSA as a service bulletin dated Mar 8, 2024, received Apr 10, 2024, about the equipment. It names 9 model years (2021–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Volvo bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationVolvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade â C00013 on certain Android-based Infotainment system (iCup) vehicles that have missed three (3) or more consecutive Over-The-Air (OTA) downloads. Complimentary Upgrade C00013 addresses vehicles that are no longer able to receive OTA updates. This Upgrade is necessary to have the correct baseline for future OTA deployments. In order to explain the features and benefits we recommend noting the software level before the download is completed. This will aid in explaining to the customer what improvements have been added since their last software download. To remedy concerned cars, please follow the instructions outlined in TJ 36139.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| C00013 | Service bulletin | Mar 8, 2024 | 10252999 | PDF, 936 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 31676056 | — | — | |
| 31472405 | — | — | |
| 31654144 | — | — |
Read by machine from the document NHTSA serves (4 pages), read Sep 30, 2026. A part number is shown only where it matches Volvo’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the infotainment for the 2022 C40 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Volvo bulletins for one of these models
A weekly email, sent only in a week when Volvo files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 9 model years this bulletin names have filed 231 complaints with NHTSA since 2015. 77 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
My car has a Google system which fails to operate correctly & needs many system reboots. I've presented the shut problem to the service dept, I'm told they don't know what to tell me because they can't recreate the problem or the car's system is like phones, it freezes at times & needs to be rebooted, Volvo is constantly doing softwhere…
2022 Volvo V90 · Electrical System · filed with NHTSA Nov 20, 2022 · ODI 11494317
A/C failed to turn on. This is the second time this has occurred. It was on a 100 degree Texas day. I was already in the vehicle and it was so hot in the vehicle I was worried about a heat stroke. It caused a distraction while driving because the electrical components weren’t functioning as intended potentially causing an accident.
2022 Volvo XC60 · Electrical System · filed with NHTSA Sep 17, 2022 · ODI 11484994
I have an ongoing but intermittent problem with door and hatch releases on my 2022 Volvo wagon. The car has been looked at several times and the dealer can't find the problem. My hatch popped open while driving on RT 395 at 55. My doors either won't open from the outside or alternatively from the inside using the remote.
2022 Volvo V60 · Electrical System · filed with NHTSA Dec 21, 2023 · ODI 11561268
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group14 other manufacturer communications filed against these Volvo models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Volvo list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TJ19245 | Service bulletin | Oct 16, 2024 | This is a Technical Journal. Vehicle type and platform identification. |
| P10263 | Service bulletin | Jul 10, 2024 | Volvo Cars USA LLC on behalf of the Volvo Car Corporation, has voluntarily decided to extend warranty coverage on vehicles exhibiting functi… |
| 36857.1.0 | Service bulletin | Apr 16, 2024 | This is a Technical Journal: Fuel Door Won't Open. Using the key fob buttons: ⢠Press the lock button ⢠Wait approximately 10 seconds… |
| 31698.3.3 | Service bulletin | Apr 16, 2024 | This is a Technical Journal. If you experience difficulty programming remote keys on Hybrid vehicles, please follow the advise in Technical… |
| 36830.2.0 | Service bulletin | Mar 14, 2024 | This is a Technical Journal: Issues with Touch Functions in Center Stack Display. Software update planned. |
| 36691.5.0 | Service bulletin | Mar 14, 2024 | This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. Restart IHU via home button. |
| 36555.7.0 | Service bulletin | Mar 14, 2024 | This is a Technical Journal: CSD Stuck in Recovery Mode, iCUP. In most cases this Recovery mode can be resolved by perfoming a IHU reload. |
| 36743.2.0 | Service bulletin | Feb 6, 2024 | This is a Technical Journal: MY23+, ICUP - scratchy sound on Premium Sound Audio; AUD faults. Replace the AUD unit. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volvo, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volvo C00013 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the C00013 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does C00013 cover?
The manufacturer filed it against 9 model years: 2022 Volvo C40, 2022 Volvo S60, 2022 Volvo S90, 2022 Volvo V60, 2022 Volvo V90, 2022 Volvo XC40 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.