Volvo bulletin 36865.1.1
What it saysThis is a Technical Journal: Squeak noise from second row outer seats over bumps. NHTSA’s full summary ↓
Volvo filed this with NHTSA as a service bulletin dated Mar 14, 2024, received Apr 10, 2024, about the suspension. It names 9 model years (2016–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis is a Technical Journal: Squeak noise from second row outer seats over bumps. Apply PFPE Anti squeak spray, p/n 30749880 spray.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 36865.1.1 | Service bulletin | Mar 14, 2024 | 10253003 | PDF, 1,268 KB |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 30749880 | — | — |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Volvo’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 9 model years this bulletin names have filed 563 complaints with NHTSA since 2015.
The suspension module failed due to water accumulation on floorboards. Suspect other electronics may be at risk. Water ingress cause by a combination of what dealer said was a worn out sunroof gasket and two of four drains that became plugged.
2019 Volvo XC90 · Suspension · filed with NHTSA May 9, 2026 · ODI 11736779
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group2 other manufacturer communications filed against the Volvo XC90 under the same component group (suspension), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| CBR-2014 202402 | Service bulletin | Feb 16, 2024 | CBR - Driveline Noise, Suspension Ride Height Too High, Suspension Will Not Exhaust - Chassis Built 2016w01 And Newer. |
| A10246 | Service bulletin | Oct 16, 2023 | Volvo Cars quality investigations have identified that the wrong tool parameter setting was used during rear leaf spring production on vehic… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volvo, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volvo 36865.1.1 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 36865.1.1 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 36865.1.1 cover?
The manufacturer filed it against 9 model years: 2024 Volvo XC90, 2023 Volvo XC90, 2022 Volvo XC90, 2021 Volvo XC90, 2020 Volvo XC90, 2019 Volvo XC90 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.