Volkswagen bulletin WLA-23-11
What it saysThis Document reminds dealers of TSB 00-20-04 which provides instructions on how to remove the liquid applied transit coating during PDI NHTSA’s full summary ↓
Volkswagen filed this with NHTSA as a service bulletin dated Sep 6, 2023, received Oct 5, 2023, about the structure. It names 4 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Document reminds dealers of TSB 00-20-04 which provides instructions on how to remove the liquid applied transit coating during PDI
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| WLA-23-11 | Service bulletin | Sep 6, 2023 | 10242901 | PDF, 120 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 960 complaints with NHTSA since 2015. 68 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Second day after purchasing the new car, WHILE DRIVING the front passenger door just swung open. I thought it was not closed properly, but it kept happening again! I took it to the dealer and was informed that they are seeing multiple cars with the same issue.
2023 Volkswagen ID.4 · Structure · filed with NHTSA Mar 2, 2023 · ODI 11509947
Since the door handle recall. The door handles on the front driver and passenger side have dead spots which make it harder and annoying to open the door. Volkswagens has even admitted to these dead spots
2024 Volkswagen ID.4 · Structure · filed with NHTSA Jun 29, 2025 · ODI 11670097
In depth: 2023 Volkswagen ID.4 body and structure problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group14 other manufacturer communications filed against these Volkswagen models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Volkswagen list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SM 23-2026 | Other | May 8, 2026 | This special notice is to inform dealers to return the parts listed if it meets the criteria provided. |
| 57J9 | Service campaign | Sep 4, 2025 | The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress… |
| TT 57-22-01 | Service bulletin | Aug 21, 2025 | Rotary latch operation. |
| SM 32-2025 | Other | Jun 12, 2025 | This special notice is to inform dealers to return the parts listed and only order the successor parts going forward. |
| SM 31-2025 | Other | Jun 11, 2025 | This special notice is to inform dealers to return the parts listed and only order the successor parts going forward. |
| SM 03-2025 VWGoA | Other | Mar 6, 2025 | This special notice is to inform dealers to return the parts listed and only order the successor parts going forward. |
| V0019012040590_14 | Service bulletin | Feb 5, 2025 | Water migration under the RAPGARD® protection when vehicle arrives at dealership. |
| SM 01-2025 VWGoA | Other | Jan 7, 2025 | This special notice is to inform dealers to return the parts listed if it meets the criteria provided. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen WLA-23-11 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the WLA-23-11 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Volkswagen warranty extension on file lists the ones Volkswagen has filed.
Which vehicles does WLA-23-11 cover?
The manufacturer filed it against 4 model years: 2024 Volkswagen Atlas, 2023 Volkswagen Atlas, 2024 Volkswagen ID.4, 2023 Volkswagen ID.4. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.