Volkswagen bulletin V4823012070207_8
What it saysTravel Assist Not Available due to hardware deviation of the sensor mat (hands on detection). NHTSA’s full summary ↓
Volkswagen filed this with NHTSA as a service bulletin dated Aug 28, 2024, received Sep 6, 2024, about the steering. It names 8 model years (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTravel Assist Not Available due to hardware deviation of the sensor mat (hands on detection).
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| V4823012070207_8 | Service bulletin | Aug 28, 2024 | 11007395 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 393 complaints with NHTSA since 2015. 8 of them name Steering — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving.
2022 Volkswagen Arteon · Steering · filed with NHTSA Jun 3, 2024 · ODI 11592282
The VW Golf current generation starting has “haptic” controls on the steering wheel and dash under the radio. As it stands right now you cannot make changes to radio, or cruise control without taking your eyes off th me road and look down at the steering wheel to find the button you are looking for.
2023 Volkswagen Golf / GTI · Steering · filed with NHTSA Jan 10, 2024 · ODI 11564624
The car just stated saying “drive assist not available” it beeps every 5 minutes. Dealer says might need to change steering wheel which is in back order. It’s very annoying because it makes a very loud sound while driving. I researched and seems lots of owners are having the same issue
2022 Volkswagen Jetta · Steering · filed with NHTSA Jul 3, 2024 · ODI 11598605
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the steering
Source: same model, same component group6 other manufacturer communications filed against these Volkswagen models under the same component group (steering), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| V4418012043620_10 | Service bulletin | Aug 11, 2026 | Warranty Alignment Worksheet |
| V4823022072282_3 | Service bulletin | Aug 3, 2026 | Clean and install an additional plastic "ring" to prevent ingress of dirt,hair. Foreign bodies into the clock spring. |
| V4826012080200_1 | Service bulletin | Jan 20, 2026 | Assessment of Damage to steering wheel leather |
| SM 55-2025 | Other | Oct 24, 2025 | This special notice is to inform dealers to return the parts listed if it meets the criteria provided. |
| V4418012043620_7 | Service bulletin | May 22, 2025 | Using Alignment Sheet Submission Form |
| V4823012070020_3 | Service bulletin | Aug 14, 2023 | Hardware-related deviation of the sensor mat ("hands on detection") in the steering wheel and software-related deviation in the steering whe… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen V4823012070207_8 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the V4823012070207_8 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Volkswagen warranty extension on file lists the ones Volkswagen has filed.
Which vehicles does V4823012070207_8 cover?
The manufacturer filed it against 8 model years: 2023 Volkswagen Arteon, 2022 Volkswagen Arteon, 2023 Volkswagen Golf / GTI, 2022 Volkswagen Golf / GTI, 2023 Volkswagen Jetta, 2022 Volkswagen Jetta and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.