Volkswagen bulletin V4823012070020_3
What it saysHardware-related deviation of the sensor mat ("hands on detection") in the steering wheel and software-related deviation in the steering wheel touch detection control module -J1158-. NHTSA’s full summary ↓
Volkswagen filed this with NHTSA as a service bulletin dated Aug 14, 2023, received Sep 1, 2023, about the steering. It names 8 model years (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationHardware-related deviation of the sensor mat ("hands on detection") in the steering wheel and software-related deviation in the steering wheel touch detection control module -J1158-.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| V4823012070020_3 | Service bulletin | Aug 14, 2023 | 10241182 | PDF, 163 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 589 complaints with NHTSA since 2015. 135 of them name Electrical System, Steering — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
I took possession of this vehicle on 7/08/2022 and have had multiple problems with the infotainment ctr, cruise control, homelink, wireless charging pad, etc. However the most serious problem occurred on 08/27 when while sitting at a stop light on a downward hill ( I was the front car with a line of vehicles behind me ) while attempting…
2022 Volkswagen Tiguan · Electrical System · filed with NHTSA Sep 16, 2022 · ODI 11484817
The follow failed module faults have REPEATEDLY FAILED: U010400 lost communication with cruise control module, U112100 databus missing message & U112300 databus error value received, C110BF0 Adaptive Cruise Control Sensor, C111207 Haldex Clutch Pump Mechanical Malfunction, P030400 Cyl 4 Misfire, ***P085000 Park/Neutral Switch Input…
2023 Volkswagen Jetta · Electrical System · filed with NHTSA Dec 10, 2024 · ODI 11629906
I have a 2023 VW GTI with a manual transmission. It has a feature called "Hill Hold Assist", where it enables the parking brake when you are uphill and at a stop, at a red traffic light, for example. The issue is the feature does not disengage the parking brake for about 3 seconds after you engage the gas to begin moving the car.
2023 Volkswagen Golf / GTI · Electrical System · filed with NHTSA Nov 9, 2024 · ODI 11624393
In depth: 2022 Volkswagen Tiguan electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the steering
Source: same model, same component group6 other manufacturer communications filed against these Volkswagen models under the same component group (steering), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| V4418012043620_10 | Service bulletin | Aug 11, 2026 | Warranty Alignment Worksheet |
| V4823022072282_3 | Service bulletin | Aug 3, 2026 | Clean and install an additional plastic "ring" to prevent ingress of dirt,hair. Foreign bodies into the clock spring. |
| V4826012080200_1 | Service bulletin | Jan 20, 2026 | Assessment of Damage to steering wheel leather |
| SM 55-2025 | Other | Oct 24, 2025 | This special notice is to inform dealers to return the parts listed if it meets the criteria provided. |
| V4418012043620_7 | Service bulletin | May 22, 2025 | Using Alignment Sheet Submission Form |
| V4823012070207_8 | Service bulletin | Aug 28, 2024 | Travel Assist Not Available due to hardware deviation of the sensor mat (hands on detection). |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen V4823012070020_3 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the V4823012070020_3 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Volkswagen warranty extension on file lists the ones Volkswagen has filed.
Which vehicles does V4823012070020_3 cover?
The manufacturer filed it against 8 model years: 2023 Volkswagen Arteon, 2022 Volkswagen Arteon, 2023 Volkswagen Golf / GTI, 2022 Volkswagen Golf / GTI, 2023 Volkswagen Jetta, 2022 Volkswagen Jetta and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.