Volkswagen bulletin SM 54-2024
What it saysThis special notice is to inform dealers to return the parts listed if it meets the criteria provided. NHTSA’s full summary ↓
Volkswagen filed this with NHTSA as a manufacturer communication dated Sep 16, 2024, received Oct 9, 2024, about the electrical system. It names 26 model years (2017–2025). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis special notice is to inform dealers to return the parts listed if it meets the criteria provided.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SM 54-2024 | Other | Sep 16, 2024 | 11008845 |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 17A-920-320-E | — | — | |
| 3G0-920-320-F | — | — | |
| 3G0-920-420-F | — | — |
Read by machine from the document NHTSA serves (1 page), read Sep 30, 2026. A part number is shown only where it matches Volkswagen’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 26 model years this bulletin names have filed 2,752 complaints with NHTSA since 2015. 624 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Volkswagen Jetta, the 38 owners who gave an odometer reading for Electrical System reported it at a median of 35,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
I took possession of this vehicle on 7/08/2022 and have had multiple problems with the infotainment ctr, cruise control, homelink, wireless charging pad, etc. However the most serious problem occurred on 08/27 when while sitting at a stop light on a downward hill ( I was the front car with a line of vehicles behind me ) while attempting…
2022 Volkswagen Tiguan · Electrical System · filed with NHTSA Sep 16, 2022 · ODI 11484817
Carnet in-car system doesn't work. Brought home the new 2019 Tiguan with only 5 miles on it and when I pushed the carnet buttons....nothing. Contacted the dealer and the service department took two days to try to fix it. I was told there was no fix. It's a software problem and VW must come up with a fix. Over 2 months later, still fix.
2019 Volkswagen Tiguan · Electrical System · filed with NHTSA Aug 7, 2019 · ODI 11242396
Incident Occurred in May. Was on Reddit and saw someone say to report any issues to NHTSA so that's what I'm doing At the end of the month in May (2023) when starting my car after work that had been sitting in the sun, it turned on but then turned off about 10 seconds later saying "ignition switch off safely stop the vehicle" then it…
2020 Volkswagen Jetta · Electrical System · filed with NHTSA Oct 4, 2023 · ODI 11548316
In depth: 2019 Volkswagen Jetta electrical problems → · 2022 Volkswagen Taos electrical problems → · 2022 Volkswagen Tiguan electrical problems → · 2019 Volkswagen Tiguan electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group62 other manufacturer communications filed against these Volkswagen models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Volkswagen list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TT 57 23 01 | Other | Sep 10, 2026 | DTCs B1479F0 OR B147AF0 exterior door handles are inoperative Repair |
| SM 05-2026 | Other | Aug 18, 2026 | This special notice is to inform dealers to return the parts listed if it meets the criteria provided. |
| VOS-26-47 | Service bulletin | Aug 14, 2026 | This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A… |
| V2724012073810_7 | Service bulletin | Aug 13, 2026 | Battery Checking Procedure before replacement |
| 3G0.919.360.SE | Service bulletin | Jul 20, 2026 | MIB3 Recovery Solution |
| VOS-26-42 | Service bulletin | Jul 15, 2026 | This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A… |
| V9626022082488_2 | Service bulletin | Jul 6, 2026 | Disconnect the control console for 10 seconds to reset. |
| V9626012082488_1 | Service bulletin | Jul 2, 2026 | Disconnect the control console for 10 seconds to reset. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen SM 54-2024 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SM 54-2024 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Volkswagen warranty extension on file lists the ones Volkswagen has filed.
Which vehicles does SM 54-2024 cover?
The manufacturer filed it against 26 model years: 2023 Volkswagen Arteon, 2022 Volkswagen Arteon, 2021 Volkswagen Arteon, 2020 Volkswagen Arteon, 2019 Volkswagen Arteon, 2025 Volkswagen Jetta and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.