Volkswagen bulletin SM 02-2024
What it saysThis special notice is to inform dealers to return the parts listed if it meets the criteria provided. NHTSA’s full summary ↓
Volkswagen filed this with NHTSA as a manufacturer communication dated May 14, 2024, received Jun 11, 2024, about the steering. It names 2 model years (2023–2024). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis special notice is to inform dealers to return the parts listed if it meets the criteria provided.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SM 02-2024 | Other | May 14, 2024 | 11001498 |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 11K-419-089-G | YPG (Steering Wheel) | — | eBay Motors → |
| 11K-419-089-K | — | — | |
| 11K-419-089-M | — | — |
Read by machine from the document NHTSA serves (1 page), read Sep 30, 2026. A part number is shown only where it matches Volkswagen’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 516 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the steering
Source: same model, same component group6 other manufacturer communications filed against the Volkswagen ID.4 under the same component group (steering), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| V4418012043620_10 | Service bulletin | Aug 11, 2026 | Warranty Alignment Worksheet |
| V4826012080200_1 | Service bulletin | Jan 20, 2026 | Assessment of Damage to steering wheel leather |
| V4418012043620_7 | Service bulletin | May 22, 2025 | Using Alignment Sheet Submission Form |
| VWP-25-01 | Warranty extension | Mar 12, 2025 | Volkswagen has extended the Warranty coverage for the Steering Wheel for 2 years / Unlimited mileage, whichever occurs first, from the expir… |
| SM 19-2025 | Other | Mar 11, 2025 | This special notice is to inform dealers to return the parts listed if it meets the criteria provided. |
| SM 03-2024 | Other | May 14, 2024 | This special notice is to inform dealers to return the parts listed and only order the successor parts going forward. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen SM 02-2024 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SM 02-2024 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Volkswagen warranty extension on file lists the ones Volkswagen has filed.
Which vehicles does SM 02-2024 cover?
The manufacturer filed it against 2 model years: 2024 Volkswagen ID.4, 2023 Volkswagen ID.4. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.