Toyota bulletin TSB002620
What it saysTSB: All 2020 ? 2023 model year 4Runner, 2018 ? 2022 model year Sequoia, 2018 ? 2023 model year Tacoma, and 2018 ? 2021 model year Tundra vehicles are equipped with Pre-collision System (PCS) and Dynamic Radar Cruise… NHTSA’s full summary ↓
Toyota filed this with NHTSA as a service bulletin dated Nov 28, 2023, received Dec 26, 2023, about the equipment. It names 19 model years (2018–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTSB: All 2020 ? 2023 model year 4Runner, 2018 ? 2022 model year Sequoia, 2018 ? 2023 model year Tacoma, and 2018 ? 2021 model year Tundra vehicles are equipped with Pre-collision System (PCS) and Dynamic Radar Cruise Control (DRCC) as part of the Toyota Safety Sense (TSS) package. The PCS and DRCC systems are designed to help mitigate a potential collision and maintain a pre-determined traveling distance. It is recommended to disable the PCS and DRCC systems on vehicles that have been modified (ride height, oversized wheels/tires, brush bars, etc.) in a way that potentially disrupts the functionality of these systems. Vehicle owner?s written consent is required before performing the calibration to permanently disable the PCS and DRCC systems. Follow the Repair Procedure in this bulletin to disable the PCS and DRCC systems.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB002620 | Service bulletin | Nov 28, 2023 | 10247828 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 19 model years this bulletin names have filed 1,135 complaints with NHTSA since 2015. 183 of them name Electrical System, Forward Collision Avoidance, Air Bags — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2018 Toyota Tundra, the 14 owners who gave an odometer reading for Electrical System reported it at a median of 19,181 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Pre-crash system does not work properly, with no vehicle in front of me while driving on the hwy, at times if a vegicle passes me on either left or right side, the crash warning beeped and brakes applied, note: no one is in front of me, this has happened a few times, since the initial recall for updates, my pre-crash system inticates its…
2018 Toyota Tundra · Forward Collision Avoidance · filed with NHTSA Aug 28, 2018 · ODI 11122895
The pcs always come on the truck died when I was driving it also whent into limp mode on the highway couldn't drive over 20 MPH the truck slammed on the breake when I was driving it into a tunnel in seattle wa almost caused a big accident if there was a semi truck some one would have died the selling dealer lied to me on what's going on…
2018 Toyota Tundra · Electrical System · filed with NHTSA May 31, 2018 · ODI 11099020
The contact owned a 2019 Toyota Tacoma. The contact stated while her son was stopped in traffic, he was rear ended by another vehicle which caused him to move forward crashing into another vehicle. The contacted stated that the crash avoidance sensors were activated prior to the collision. The contact stated the air bags did not deploy.
2019 Toyota Tacoma · Air Bags · filed with NHTSA Aug 26, 2019 · ODI 11246387
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group13 other manufacturer communications filed against these Toyota models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Toyota list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB009923 | Service bulletin | Dec 13, 2024 | TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas dese… |
| TSB010622 | Service bulletin | Feb 20, 2024 | TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool… |
| TSB002623 | Service bulletin | Feb 19, 2024 | TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines sho… |
| TSB000724 | Service bulletin | Feb 15, 2024 | TSB: Some 2022 ? 2023 model year Tundra and Tundra Hybrid vehicles may exhibit a loose and/or broken front seat cushion shield. This affects… |
| TSB002823 | Service bulletin | Feb 13, 2024 | TSB: 2024 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In a… |
| TSB002423 | Service bulletin | Feb 13, 2024 | TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include stora… |
| 20TD01 | Service bulletin | Feb 12, 2024 | DP: 20TD01 Expired on March 31, 2023 There is a possibility that some of the involved 2012-2019 Sequoias received a Toyota Genuine carpet f… |
| T-SB-0004-24 | Service bulletin | Feb 6, 2024 | TSB: 2025 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In a… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Toyota, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Toyota TSB002620 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB002620 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Toyota warranty extension on file lists the ones Toyota has filed.
Which vehicles does TSB002620 cover?
The manufacturer filed it against 19 model years: 2023 Toyota 4Runner, 2022 Toyota 4Runner, 2021 Toyota 4Runner, 2020 Toyota 4Runner, 2022 Toyota Sequoia, 2021 Toyota Sequoia and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.