Subaru bulletin 07-189-21R
What it saysThis bulletin announces availability of new door window regulator assemblies and door glass run channel seals in response to limited concerns of erratic operation of the anti-entrapment feature and / or the door glass… NHTSA’s full summary ↓
Subaru filed this with NHTSA as a service bulletin dated Apr 29, 2025, received May 2, 2023, about the visibility/wiper — 5 documents under this number. It names 16 model years (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis bulletin announces availability of new door window regulator assemblies and door glass run channel seals in response to limited concerns of erratic operation of the anti-entrapment feature and / or the door glass either not closing or closing very slowly.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 07-189-21R | Service bulletin | Apr 29, 2025 | 11017461 | PDF, 1,306 KB |
| 07-189-21R | Service bulletin | Mar 13, 2025 | 11016175 | PDF, 1,302 KB |
| 07-189-21R | Service bulletin | Feb 17, 2025 | 11014867 | PDF, 445 KB |
| 07-189-21R | Service bulletin | Jan 31, 2025 | 11013515 | PDF, 443 KB |
| 07-189-21R | Service bulletin | Apr 5, 2023 | 10235281 | PDF, 401 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 16 model years this bulletin names have filed 3,092 complaints with NHTSA since 2015. 1,851 of them name Visibility/Wiper, Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2020 Subaru Outback, the 233 owners who gave an odometer reading for Visibility/Wiper reported it at a median of 6,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them dealer is not making appointment to fix car…
2024 Subaru Legacy · Electrical System · filed with NHTSA Oct 11, 2024 · ODI 11619239
My car was parked. I saw a crack in the windshield (cause unknown) on the passenger side that began at the top glass and descended, then heading inwards towards the mirror. Over the course of 2 days, it has extended past the mirror into the driver view. The Subaru glass (agc automotive, dot-376, m8h4 as1, 30e, lamisafe) could be faulty
2019 Subaru Ascent · Visibility/Wiper · filed with NHTSA Jan 9, 2019 · ODI 11166069
The contact owns a 2022 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System). The local dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2022 Subaru Ascent · Electrical System · filed with NHTSA Feb 9, 2023 · ODI 11506378
In depth: 2020 Subaru Ascent electrical problems → · 2019 Subaru Ascent electrical problems → · 2022 Subaru Outback visibility and wiper problems → · 2022 Subaru Outback electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group6 other manufacturer communications filed against these Subaru models under the same component group (visibility/wiper), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 12-268-25R | Service bulletin | Sep 15, 2026 | This bulletin announces a repair procedure developed to address cases of the driver side mirror glass vibrating at highway speeds. This is a… |
| 12-281-26 | Service bulletin | Jul 13, 2026 | This Service Information Bulletin was developed to provide a diagnostic and repair procedure for customers who report that rear washer press… |
| 12-268-25 | Service bulletin | Jul 10, 2025 | This bulletin announces a repair procedure developed to address cases of the driver side mirror glass vibrating at highway speeds. |
| 12-266-25 | Service bulletin | May 14, 2025 | This bulletin announces the design change made to the Washer Tank. |
| 12-257-25R | Service bulletin | Mar 24, 2025 | In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty coverage for the Front Win… |
| 12-254-24 | Service bulletin | Sep 19, 2024 | This bulletin announces the design change made to the rear gate glass, it is intended to address cases of rust build up along the edge of th… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Subaru, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Subaru 07-189-21R a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 07-189-21R repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Subaru warranty extension on file lists the ones Subaru has filed.
Which vehicles does 07-189-21R cover?
The manufacturer filed it against 16 model years: 2024 Subaru Ascent, 2023 Subaru Ascent, 2022 Subaru Ascent, 2021 Subaru Ascent, 2020 Subaru Ascent, 2019 Subaru Ascent and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.