Rivian service campaign RCA-18-24-001-2
What it saysRivian is initiating a customer satisfaction campaign for some model year 2023-2024 R1T and R1S vehicles. NHTSA’s full summary ↓
Rivian filed this with NHTSA as a service campaign dated Dec 19, 2024, received Jan 6, 2025, about the power train. It names 4 model years (2023–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationRivian is initiating a customer satisfaction campaign for some model year 2023-2024 R1T and R1S vehicles. On these vehicles, the wheel hub to knuckle joint may have been assembled with an updated fastener using a torque value intended for the previously-used fastener. A fastener torqued to the previously-used lower value may cause an audible noise while driving at low speeds but will not impact vehicle performance. Rivian will retorque the affected fasteners and, if necessary, replace them. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-18-24-001-1. Revision 2 includes updated inspection criteria and torque specifications, and references different tools.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| RCA-18-24-001-2 | Service campaign | Dec 19, 2024 | 11012364 | PDF, 1,869 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 145 complaints with NHTSA since 2015. 1 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2024 Rivian R1T. The contact stated that while driving at an undisclosed speed with the cruise control activated, the "Drive Fault," message was displayed after which the vehicle lost motive power and the contact became aware that the brakes were not functioning properly, requiring increased effort to bring the vehicle…
2024 Rivian R1T · Power Train · filed with NHTSA May 24, 2024 · ODI 11590550
Was driving on the highway in the left lane at roughly 80 mph and suddenly lost regenerative braking and almost got into an accident not realizing I had to use my physical brakes to slow down. Truck entered turtle mode and was able to make it safely over and back home. Problem got worse with rattling coming from the front compartment.
2023 Rivian R1T · Power Train · filed with NHTSA Jan 23, 2024 · ODI 11567244
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group8 other manufacturer communications filed against these Rivian models under the same component group (power train), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| FSAM-449 | Service campaign | Mar 5, 2026 | Service Document Revision - RCA-38-23-003-5. Revision 5 updates the amount of drained drive unit fluid that requires drive unit replacement. |
| FSAM-1717 | Service bulletin | Sep 25, 2025 | Bulletin for FSAM-1717. |
| FSAM-1678 | Service bulletin | Aug 29, 2025 | Rivian is initiating a customer satisfaction campaign for some model year 2023-2025 R1T and R1S vehicles that were built with a front NVH/ti… |
| FSAM-1608 | Service bulletin | Jul 9, 2025 | FSAM-1608: Rivian is initiating a customer satisfaction campaign for some model year 2023-2024 R1T and R1S vehicles. On these vehicles, the… |
| 3P Information Email | Other | Feb 21, 2025 | We’re reaching out about your <<<R1T,R1S>>> (VIN: <<insert VIN here>>). We need to <<<replace the 12V battery>><<,>> << and>> swap the HVAC… |
| RCA-38-23-003-2 | Service bulletin | Jul 19, 2023 | Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with drive unit… |
| RCA-38-23-002-2 | Service bulletin | Jul 19, 2023 | Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with excessive… |
| RCA-38-23-001-2 | Service bulletin | Jul 19, 2023 | Rivian is initiating a customer satisfaction campaign for some model year 2022 R1S and R1T vehicles that may have been built with inadequate… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Rivian, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Rivian RCA-18-24-001-2 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the RCA-18-24-001-2 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does RCA-18-24-001-2 cover?
The manufacturer filed it against 4 model years: 2024 Rivian R1S, 2023 Rivian R1S, 2024 Rivian R1T, 2023 Rivian R1T. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.