Rivian bulletin 3P Information Email
What it saysWe’re reaching out about your <<<R1T,R1S>>> (VIN: <<insert VIN here>>). NHTSA’s full summary ↓
Rivian filed this with NHTSA as a manufacturer communication dated Feb 21, 2025, received Mar 5, 2025, about the power train. It names 6 model years (2022–2024). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
We’re reaching out about your <<<R1T,R1S>>> (VIN: <<insert VIN here>>). We need to <<<replace the 12V battery>><<,>> << and>> swap the HVAC drain plug <<,>> << and>> <<inspect the wheel hub bolt torque>>> on your <<<R1T,R1S>>>. You’ve got options — schedule an appointment at your local Rivian Service Center or with one of our qualified third-party providers. Either way, these services are covered under warranty at no cost to you. Whichever option you choose, give us a call and we will help you schedule an appointment.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 3P Information Email | Other | Feb 21, 2025 | 11015128 | PDF, 1,441 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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A weekly email, sent only in a week when Rivian files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 224 complaints with NHTSA since 2015. 78 of them name Electrical System, Suspension, Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2024 Rivian R1T. The contact stated that while driving at an undisclosed speed with the cruise control activated, the "Drive Fault," message was displayed after which the vehicle lost motive power and the contact became aware that the brakes were not functioning properly, requiring increased effort to bring the vehicle…
2024 Rivian R1T · Power Train · filed with NHTSA May 24, 2024 · ODI 11590550
Vehicle was inoperable and over 100F in our driveway, with a flashing "critical high voltage battery fault". My wife injured her hand attempting to get in the vehicle. The service center has claimed that moisture inside the HVAC system caused the High Voltage (HV) battery system to fail, throwing a critical high-voltage battery fault.
2022 Rivian R1S · Electrical System · filed with NHTSA Jun 11, 2026 · ODI 11743492
Was driving on the highway in the left lane at roughly 80 mph and suddenly lost regenerative braking and almost got into an accident not realizing I had to use my physical brakes to slow down. Truck entered turtle mode and was able to make it safely over and back home. Problem got worse with rattling coming from the front compartment.
2023 Rivian R1T · Power Train · filed with NHTSA Jan 23, 2024 · ODI 11567244
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group8 other manufacturer communications filed against these Rivian models under the same component group (power train), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| FSAM-449 | Service campaign | Mar 5, 2026 | Service Document Revision - RCA-38-23-003-5. Revision 5 updates the amount of drained drive unit fluid that requires drive unit replacement. |
| FSAM-1717 | Service bulletin | Sep 25, 2025 | Bulletin for FSAM-1717. |
| FSAM-1678 | Service bulletin | Aug 29, 2025 | Rivian is initiating a customer satisfaction campaign for some model year 2023-2025 R1T and R1S vehicles that were built with a front NVH/ti… |
| FSAM-1608 | Service bulletin | Jul 9, 2025 | FSAM-1608: Rivian is initiating a customer satisfaction campaign for some model year 2023-2024 R1T and R1S vehicles. On these vehicles, the… |
| RCA-18-24-001-2 | Service campaign | Dec 19, 2024 | Rivian is initiating a customer satisfaction campaign for some model year 2023-2024 R1T and R1S vehicles. On these vehicles, the wheel hub t… |
| RCA-38-23-003-2 | Service bulletin | Jul 19, 2023 | Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with drive unit… |
| RCA-38-23-002-2 | Service bulletin | Jul 19, 2023 | Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with excessive… |
| RCA-38-23-001-2 | Service bulletin | Jul 19, 2023 | Rivian is initiating a customer satisfaction campaign for some model year 2022 R1S and R1T vehicles that may have been built with inadequate… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Rivian, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Rivian 3P Information Email a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 3P Information Email repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 3P Information Email cover?
The manufacturer filed it against 6 model years: 2024 Rivian R1S, 2023 Rivian R1S, 2022 Rivian R1S, 2024 Rivian R1T, 2023 Rivian R1T, 2022 Rivian R1T. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.