Ram bulletin S2623000025
What it saysFront Seat Massage Function Inoperative. NHTSA’s full summary ↓
Ram filed this with NHTSA as a service bulletin dated Apr 17, 2026, received Apr 22, 2026, about the seats. It names 2 model years (2025–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationFront Seat Massage Function Inoperative.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| S2623000025 | Service bulletin | Apr 17, 2026 | 11031470 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 452 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group5 other manufacturer communications filed against the Ram 1500 under the same component group (seats), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 110627 | Service bulletin | Mar 4, 2026 | PANEL - FRONT SEAT BACK |
| S2508000107 | Service bulletin | Dec 12, 2025 | Comfort Seat Module (CSM) or Comfort Steering Wheel Module (CSWM) do Not Operate |
| 08-123-25 | Service bulletin | Jul 16, 2025 | NOTE: Does not apply to vehicles built for US Market. Lumbar Seat Inoperable Customers may experience the following: ● All lumbar seat con… |
| S2408000048 | Service bulletin | May 21, 2024 | Comfort Seat Module (CSM) or Comfort Steering Wheel Module (CSWM) do Not Operate After a Recent Module Replacement |
| S2308000101 | Service bulletin | Aug 17, 2023 | The Replacement CSWM/HSM Sets DTC?s U1446-00, B1EB4-1B, B1EB3-1B, B11DC-13 |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ram, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ram S2623000025 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the S2623000025 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does S2623000025 cover?
The manufacturer filed it against 2 model years: 2026 Ram 1500, 2025 Ram 1500. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.