Ram bulletin 2309823
What it saysBack Glass Water Leak Warranty Extension XL1 The customer may experience one or more of the following: ? NHTSA’s full summary ↓
Ram filed this with NHTSA as a service bulletin dated Oct 4, 2023, received Oct 30, 2023, about the structure — 3 documents under this number. It names 3 model years (2019–2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationBack Glass Water Leak Warranty Extension XL1 The customer may experience one or more of the following: ? A cracked backlite frame Fig. 1 resulting in an interior water leak (crack is visible to the customer). ? Water leak from at top of the backlite. This bulletin involves replacing the backlite.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2309823 | Service bulletin | Oct 4, 2023 | 10247466 | not found |
| 2309823 | Service bulletin | Sep 13, 2023 | 10248614 | not found |
| 2309823 | Service bulletin | Sep 13, 2023 | 10244453 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the glass, side/rear for the 2021 1500 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 2,825 complaints with NHTSA since 2015. 64 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Ram 1500, the 37 owners who gave an odometer reading for Visibility/Wiper reported it at a median of 17,850 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
In depth: 2020 Ram 1500 visibility and wiper problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group69 other manufacturer communications filed against the Ram 1500 under the same component group (structure), newest first. The eight newest are listed; the rest are on the Ram list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 08-387-26 | Service bulletin | Oct 20, 2026 | Flash: Power Tailgate Module (PTGM) Updates Customers may comment on the following: SYMPTOM: ● Power Tailgate may not power open or power cl… |
| 23-048-26 REV. A | Service bulletin | Sep 29, 2026 | Not applicable to vehicles built for US market. Multi-function Tailgate Requires High Closing Effort Customers may comment on the following:… |
| 9100892 | Service bulletin | Sep 2, 2026 | Switch - Tailgate Handle Prior to replacing the Tailgate Handle Switch, please review MasterTech Article - Tailgate Handle Inoperative. |
| 9100886 | Service bulletin | Aug 28, 2026 | Sunroof Assy Sunroof glass and/or sunshade cannot open/close (inoperative). 1. Please follow the service procedure: 08-Electrical/8N - Power… |
| 113854 | Service bulletin | Aug 18, 2026 | SWITCH AND BEZEL - FRONT DOOR |
| 08-313-26 REV. A | Service bulletin | Aug 15, 2026 | Front Windows Auto-Reverse During Closing Customers may experience the following: SYMPTOM: ● Front windows travel to the closed position but… |
| S2608000033 | Service bulletin | Jul 17, 2026 | Cluster Message “To Operate Tailgate Shift to Park” Vehicle is In Park |
| 9100853 | Service bulletin | Jul 6, 2026 | SWITCH Power Window 25-26 DJ and D2. Driver door mirror switches are sticking down. This is being caused by excess trim panel material exten… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ram, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ram 2309823 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2309823 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 2309823 cover?
The manufacturer filed it against 3 model years: 2021 Ram 1500, 2020 Ram 1500, 2019 Ram 1500. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.