Polestar bulletin 36987
What it saysThis is a Technical Journal: Park Assistance System enhanced troubleshooting. NHTSA’s full summary ↓
Polestar filed this with NHTSA as a service bulletin dated Aug 13, 2024, received Sep 17, 2024, about the back over prevention. It names 5 model years (2021–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis is a Technical Journal: Park Assistance System enhanced troubleshooting. Water and/or dirt can be stuck between the sensor and the sensor holder. Verify that the holder is clean and test that water can easily be drained away via the drain hole and clean the sensor. For cleaning of sensors and holder use Isopropanol.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 36987 | Service bulletin | Aug 13, 2024 | 11007848 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 596 complaints with NHTSA since 2015. 449 of them name Back Over Prevention — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
After installing the recent software update (version 5.0.10) that was intended to fix the rear camera not appearing when shifting into reverse, my vehicle has continued to experience the same problem, now with significantly increased frequency.
2024 Polestar 2 · Back Over Prevention · filed with NHTSA Jun 16, 2026 · ODI 11744434
See attached document for complaint. I am contacting you regarding Recall RP1056, which addresses a known defect where the rearview camera image may fail to display, increasing the risk of a crash or personal injury while reversing .
2025 Polestar 2 · Back Over Prevention · filed with NHTSA Sep 4, 2025 · ODI 11684990
The rear view camera in the car will say that it is unavailable about 30% of the time. The center screen just displays "Camera unavailable" despite it being a legal requirement for it to work.
2021 Polestar 2 · Back Over Prevention · filed with NHTSA Mar 7, 2025 · ODI 11646927
In depth: 2023 Polestar 2 backup camera and parking sensor problems → · 2022 Polestar 2 backup camera and parking sensor problems → · 2021 Polestar 2 backup camera and parking sensor problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the back over prevention
Source: same model, same component group1 other manufacturer communication filed against the Polestar 2 under the same component group (back over prevention), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 36829.1.0 | Service bulletin | Jan 30, 2024 | This is a Technical Journal: Slippery Road alert on DIM. Perform Software download. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Polestar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Polestar 36987 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 36987 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 36987 cover?
The manufacturer filed it against 5 model years: 2025 Polestar 2, 2024 Polestar 2, 2023 Polestar 2, 2022 Polestar 2, 2021 Polestar 2. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.