Nissan bulletin NTB24-015
What it saysENGINE SUPPORT TOOLS SERVICE INFORMATION A new Engine Support Tool, Engine Support Bracket, and CVT Transmission Jack Adapter are now available to allow the CVT to be removed from the APPLIED VEHICLES without having… NHTSA’s full summary ↓
Nissan filed this with NHTSA as a service bulletin dated Feb 27, 2024, received Mar 8, 2024, about the power train. It names 3 model years (2017–2019). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationENGINE SUPPORT TOOLS SERVICE INFORMATION A new Engine Support Tool, Engine Support Bracket, and CVT Transmission Jack Adapter are now available to allow the CVT to be removed from the APPLIED VEHICLES without having to remove the engine. The procedure in this bulletin is different from the procedure currently in the Electronic Service Manual (ESM), which will be updated with this information at a later date. Please refer to the SERVICE PROCEDURE to use these new tools: ï· Front Wheel Drive (FWD) â pages 4 - 26 ï· All Wheel Drive (AWD) â pages 27 - 55
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| NTB24-015 | Service bulletin | Feb 27, 2024 | 10251542 | PDF, 1,594 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 339 complaints with NHTSA since 2015. 55 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2017 Nissan Pathfinder, the 22 owners who gave an odometer reading for Power Train reported it at a median of 45,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
When driving at differing speeds, the transmission reduces, then stops applying power to the wheels, and acts as though it's in neutral. This has happened at freeway speeds, down to below 20 MPH, and a all operating temperatures. The brake pedal was not touched in conjunction with the gas pedal, and the vehicle was always in drive.
2018 Nissan Pathfinder · Power Train · filed with NHTSA Oct 11, 2019
I currently have 38000 miles on my car and have already had the high pressure fuel pump replaced plus the low pressure one. My alternator was replaced last month and not my coolant fan is making a horrible noise and has to be replace.
2017 Nissan Pathfinder · Power Train · filed with NHTSA Nov 14, 2018
after going 20mph hearing a grinding noise coming form driver side engine and whistling sound from power steering
2019 Nissan Pathfinder · Power Train · filed with NHTSA Mar 4, 2022
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group9 other manufacturer communications filed against the Nissan Pathfinder under the same component group (power train), newest first. The eight newest are listed; the rest are on the Nissan list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| NTB24-036 | Service bulletin | Jul 11, 2024 | VIBRATION AND/OR NOISE FROM THE REAR OF THE VEHICLE APPLIED VEHICLES: 2022-2024 Pathfinder (R53) APPLIED DATES: Built on or before February… |
| NTB12-103I | Service bulletin | Jun 7, 2024 | CVT/TCM CALIBRATION DATA “WRITE” PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous v… |
| NTB17-039R | Service bulletin | Apr 18, 2024 | DTC P17F0 OR P17F1 STORED IN THE TCM This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions o… |
| NTB24-015A | Service bulletin | Mar 22, 2024 | ENGINE SUPPORT TOOLS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bu… |
| NTB17-039Q | Service bulletin | Dec 15, 2023 | CVT JUDDER AND DTC P17F0 OR P17F1 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous vers… |
| NTB21-094B | Service bulletin | Dec 13, 2023 | TRANSFER ASSEMBLY SEAL REPLACEMENT FOR AWD FRONT DRIVE SHAFT REMOVAL This bulletin has been amended. See AMENDMENT HISTORY on the last pag… |
| NTB17-003F | Service bulletin | Dec 13, 2023 | FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT OIL SEAL This bulletin has been amended. See AMENDMENT HISTORY on the last p… |
| NTB17-039P | Service bulletin | May 9, 2023 | CVT JUDDER AND DTC P17F0 OR P17F1 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous ve… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Nissan, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Nissan NTB24-015 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NTB24-015 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does NTB24-015 cover?
The manufacturer filed it against 3 model years: 2019 Nissan Pathfinder, 2018 Nissan Pathfinder, 2017 Nissan Pathfinder. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.