Nissan bulletin NTB23-011B
What it says"forward driving aids blocked" message on instrument panel during snowy/icy drive weather conditions, with DTC C2582-97 stored in laser/radar control unit this bulletin has been amended. NHTSA’s full summary ↓
Nissan filed this with NHTSA as a service bulletin dated Jun 22, 2023, received Jul 11, 2023, about the forward collision avoidance. It names 3 model years (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"FORWARD DRIVING AIDS BLOCKED" MESSAGE ON INSTRUMENT PANEL DURING SNOWY/ICY DRIVE WEATHER CONDITIONS, WITH DTC C2582-97 STORED IN LASER/RADAR CONTROL UNIT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| NTB23-011B | Service bulletin | Jun 22, 2023 | 10239059 | PDF, 1,207 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 1,306 complaints with NHTSA since 2015. 193 of them name Forward Collision Avoidance, Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
This alerted while driving. Washed the car 4 times to make sure there was no dust interference. Two weeks and the system is still not working. Does not allow me to use anything that has to do with the AEB system. I believe it is the main sensor. No automatic headlight diming option. Cruise controll doesn't work with systems
2021 Nissan Rogue · Forward Collision Avoidance · filed with NHTSA Aug 8, 2021 · ODI 11428228
The contact owns a 2021 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the instrument panel and radio went black. The driver’s and passenger’s side front doors and tailgate door failed to open intermittently. Additionally, the front and rearview camera failed to display intermittently.
2021 Nissan Rogue · Electrical System · filed with NHTSA Oct 13, 2021 · ODI 11436611
radio control system which includes backup camera, stopped working. Manufacturer isn't providing replacement though they admit the part needs to be replaced
2022 Nissan Rogue · Electrical System · filed with NHTSA Feb 7, 2023 · ODI 11506081
In depth: 2023 Nissan Rogue electrical problems → · 2021 Nissan Rogue electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the forward collision avoidance
Source: same model, same component group4 other manufacturer communications filed against the Nissan Rogue under the same component group (forward collision avoidance), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| NTB19-033G | Service bulletin | Feb 20, 2025 | INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED WITH DTC C1A16 OR C2582 IF YOU CO… |
| NTB18-041E | Service bulletin | Jan 21, 2025 | FALSE ACTIVATION OF AEB, FEB, OR FCW IF YOU CONFIRM The following system(s) falsely activated or the customer reports false activation of: … |
| NTB24-043 | Service bulletin | Aug 12, 2024 | SERVICE INFORMATION FOR AEB WARNING WITHOUT DTC STORED SERVICE INFORMATION If the "Automatic Emergency Braking (AEB) system OFF warning ligh… |
| NTB19-042E | Service bulletin | Apr 13, 2024 | AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard pr… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Nissan, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Nissan NTB23-011B a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NTB23-011B repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does NTB23-011B cover?
The manufacturer filed it against 3 model years: 2023 Nissan Rogue, 2022 Nissan Rogue, 2021 Nissan Rogue. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.