Nissan bulletin NTB21-097B
What it saysWater leak at TOP front corners of windshield this bulletin has been amended. NHTSA’s full summary ↓
Nissan filed this with NHTSA as a service bulletin dated Jan 22, 2024, received Feb 8, 2024, about the structure. It names 3 model years (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
WATER LEAK AT TOP FRONT CORNERS OF WINDSHIELD This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| NTB21-097B | Service bulletin | Jan 22, 2024 | 10249909 | PDF, 627 KB |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 73857-6RR0A | Clip | 2 | eBay Motors → |
Read by machine from the document NHTSA serves (6 pages), read Sep 30, 2026. A part number is shown only where it matches Nissan’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the roof and pillars for the 2023 Rogue →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 1,306 complaints with NHTSA since 2015.
What component or system failed or malfunctioned, and is it available for inspection upon request? The roof rail has a clip where it attaches to the body, water can leak in there causing leaking in the headliner of the car. How was your safety or the safety of others put at risk? Water damage, possibly mold growth.
2021 Nissan Rogue · Structure · filed with NHTSA Sep 8, 2021 · ODI 11432106
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group5 other manufacturer communications filed against the Nissan Rogue under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| NTB09-131C | Service bulletin | Apr 13, 2026 | CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certif… |
| PD172, PMA55 | Service bulletin | Oct 1, 2025 | ACTION Date: October 2, 2025 To: FOMs, DOMs, RAMs, & RGMs Subject: LAUNCH PD172 PMA55 Multi Model Monroney Bumper Label – QA – Dealer An… |
| NTB22-068A | Service bulletin | Jul 9, 2024 | WATER LEAKING FROM REAR WIPER ARM PIVOT SEAL APPLIED VEHICLES: 2021-2024 Rogue (T33) APPLIED DATES: VINs starting with 5N1 built on or befor… |
| NTB22-104A | Service bulletin | Apr 25, 2024 | DIAGNOSING DOOR LOCK OPERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of t… |
| NTB23-063 | Service bulletin | Aug 8, 2023 | POPPING NOISE WHEN OPENING BACK DOOR Smyrna built vehicles (5N1) built on or before 2/16/2023. IF YOU CONFIRM The customer states that… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Nissan, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Nissan NTB21-097B a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NTB21-097B repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does NTB21-097B cover?
The manufacturer filed it against 3 model years: 2023 Nissan Rogue, 2022 Nissan Rogue, 2021 Nissan Rogue. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built on or before 27 Jun 2022; built on or before 7 Dec 2022 — the build date is on the certification label in the driver’s door jamb.