Mercedes-Benz service campaign NCU - 2024090017
What it saysMercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023 2024 C-Class (206 platform) and GLC (254 platform) vehicles, the door control unit software does not correspond… NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service campaign dated Oct 24, 2025, received Oct 9, 2024, about the electrical system — 2 documents under this number. It names 11 model years (2022–2026). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023 2024 C-Class (206 platform) and GLC (254 platform) vehicles, the door control unit software does not correspond to current production specifications. In this case, the 12V starter battery may sporadically discharge. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the door control unit software.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| NCU - 2024090017 | Service campaign | Oct 24, 2025 | 11024426 | PDF, 452 KB |
| NCU - 2024090017 | Service campaign | Oct 4, 2024 | 11008885 | PDF, 379 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Mercedes-Benz AMG C63 S E; 2024 Mercedes-Benz Redundant AMG GLC43 4MATIC; 2025 Mercedes-Benz Redundant AMG GLC43 4MATIC.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 226 complaints with NHTSA since 2015. 90 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On Sunday, XXX at approximately 5:30 PM, I entered the parking lot of a Staples store at , in my 2025 Mercedes Benz AMG GLC 43 SUV. It was daylight and the weather was clear. There was no wind and the temperature was in the low 80s. I drove down a parking aisle and slowed down to make a right turn into an open parking space.
2025 Mercedes-Benz GLC-Class · Electrical System · filed with NHTSA Sep 21, 2026 · ODI 11765946
The electronic system, specifically the battery, failed and it is available for inspection upon request. The persistent battery drain caused the vehicle to become inoperable multiple times, including an incident where I was stranded 200 miles from home with my wife and dog, posing significant safety risks.
2022 Mercedes-Benz C-Class · Electrical System · filed with NHTSA Jun 3, 2024 · ODI 11592228
This vehicle has now had three episodes where warning lights came on for no apparent reason. There have been two episodes of "Check Engine Light" coming on, the first with less than 1000 miles on the vehicle. It was driven to the dealer and they checked finding no problems and said not to worry about it.
2023 Mercedes-Benz GLC-Class · Electrical System · filed with NHTSA Jan 3, 2024 · ODI 11563288
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group142 other manufacturer communications filed against these Mercedes-Benz models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI47.70-P-079912 | Service bulletin | Sep 29, 2026 | Complaint Vehicle will not start after DC charging Warning in the instrument cluster related to High‑voltage on board electrical system The… |
| LI54.30-P-080963 | Service bulletin | Sep 17, 2026 | Complaint Issue after OTA Update IC Odometer Reading blank("_ _ _ _") IC Maintanence data unavailable Cause OTA Update E61.0 Remedy In the I… |
| LI82.60-P-080383 | Service bulletin | Sep 15, 2026 | Complaint Radio station cover art does not refresh when switching stations. The UI continues to show the old station’s artwork instead of up… |
| LI54.71-P-079104 | Service bulletin | Sep 11, 2026 | Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the foll… |
| LI82.60-P-079747 | Service bulletin | Sep 4, 2026 | Complaint The Apple Music app is no longer available in the head unit apps menu after updating the software of the… |
| LI82.85-P-079088 | Service bulletin | Aug 14, 2026 | Complaint The following most common complaints may be observed: • Brief connectivity interruptions when using Apple CarPlay over Wi-Fi • Aud… |
| LI54.65-P-080132 | Service bulletin | Aug 12, 2026 | Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist… |
| LI54.10-P-080880 | Service bulletin | Aug 12, 2026 | Complaint Customer Complaint: - AC charging is not possible. - The departure time, charging pause, location-based charging or target SOC lim… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz NCU - 2024090017 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NCU - 2024090017 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does NCU - 2024090017 cover?
The manufacturer filed it against 11 model years: 2025 Mercedes-Benz C-Class, 2024 Mercedes-Benz C-Class, 2023 Mercedes-Benz C-Class, 2022 Mercedes-Benz C-Class, 2026 Mercedes-Benz GLC-Class, 2025 Mercedes-Benz GLC-Class and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.