Mercedes-Benz service campaign NCU - 2024090017
Mercedes-Benz filed this with NHTSA as a service campaign dated Oct 24, 2025, received Oct 9, 2024, about the electrical system — 2 documents under this number. It names 11 model years (2022–2026). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023 2024 C-Class (206 platform) and GLC (254 platform) vehicles, the door control unit software does not correspond to current production specifications. In this case, the 12V starter battery may sporadically discharge. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the door control unit software.
Documents filed under this number
| Document | Kind | Dated | NHTSA id |
|---|---|---|---|
| NCU - 2024090017 | Service campaign | Oct 24, 2025 | 11024426 |
| NCU - 2024090017 | Service campaign | Oct 4, 2024 | 11008885 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5; the full text comes from the manufacturer or a dealer. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. Quote it at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Mercedes-Benz AMG C63 S E; 2024 Mercedes-Benz Redundant AMG GLC43 4MATIC; 2025 Mercedes-Benz Redundant AMG GLC43 4MATIC.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz NCU - 2024090017 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NCU - 2024090017 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does NCU - 2024090017 cover?
The manufacturer filed it against 11 model years: 2025 Mercedes-Benz C-Class, 2024 Mercedes-Benz C-Class, 2023 Mercedes-Benz C-Class, 2022 Mercedes-Benz C-Class, 2026 Mercedes-Benz GLC-Class, 2025 Mercedes-Benz GLC-Class and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.