Mercedes-Benz bulletin LI72.40-P-065822
What it saysComplaint - Power window reverses direction on reaching upper end position. - Power window inoperative, fault code P060A64 / B18C12A / B192015 is stored in fault memory of door control unit. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Jan 24, 2025, received Sep 10, 2018, about the electrical system — 5 documents under this number: LI72 40-P-065822 (2 filings) and 3 more. It names 7 model years (2016–2019). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationComplaint - Power window reverses direction on reaching upper end position. - Power window inoperative, fault code P060A64 / B18C12A / B192015 is stored in fault memory of door control unit. Cause - Software error in door control unit (N69/X). - Power window motor(s) on front door, left (M10/3) and/or front door, right (M10/4) => On vehicles with CODE 808, 809 or 800. Remedy 1.) Read out hardware version of affected door control unit (N69/X) using quick test (see Figure 1). => For door control units with hardware version equal to/higher than 16/20 (year/week), continue with operation step 2. => For door control units with hardware versions 13/49, 14/23, 14/24 and 14/30, continue with operation step 3. 2.) Replace affected power window motor (M10/X). IMPORTANT NOTE (see also SI document under WIS reference): For vehicles with CODE 808, 809 or 800, the only motors in stock are the new power window motors with modified carbon brushes for the front doors. For this reason, when replacing the power window motor left front door (M10/3) or the front right power window motor, it is also essential to adapt the power window parameters in the corresponding control unit, front door, left (N69/1) or control unit, front door, right (N69/2). When doing so, the following procedure must be followed: a) Replace power window motor(s) on front door, left (M10/3) and/or right (M10/4). b) Carry out commissioning of the door control unit(s) for the front door, left (N69/1) and/or right (N69/2) using Xentry Diagnostics. c) Then perform a function test on the power window system by operating the power window switch in the direction of "AUTOMATIC DOWN" and "AUTOMATIC UP"to fully open and close the side window. Note: Only replace the power window motor if the door control unit hardware version is 16/20! 3.) Perform commissioning of affected door control unit. (Path: Xentry Diagnostics => Control units view => DCU-XX (N69/X) => Adaptations => Commission) Note: Since 09.08.2018, a new SCN coding is available for the current software release! Commissioning ensures that the door control unit receives the current software release and the new SCN coding.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LI72.40-P-065822 | Service bulletin | Jan 24, 2025 | 11013307 | PDF, 128 KB |
| LI72 40-P-065822 | Service bulletin | Aug 14, 2018 | 10151989 | not found |
| LI72.40-P-065822 | Service bulletin | Jun 25, 2018 | 10144292 | not found |
| LI72.40-P-065822 | Service bulletin | Jun 11, 2018 | 10144281 | not found |
| LI72 40-P-065822 | Service bulletin | Sep 25, 2017 | 10158310 | not found |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| A0009062910 | TRANSMISSION MOTOR | — | eBay Motors → |
| A0009062810 | TRANSMISSION MOTOR | — | eBay Motors → |
| A2139060502 | TRANSMISSION MOTOR | — | eBay Motors → |
| A2139060602 | TRANSMISSION MOTOR | — | eBay Motors → |
| A2139069901 | TRANSMISSION MOTOR | — | eBay Motors → |
| A2139069501 | TRANSMISSION MOTOR | — | eBay Motors → |
Read by machine from the document NHTSA serves (4 pages), read Sep 30, 2026. A part number is shown only where it matches Mercedes-Benz’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the power window devices and controls for the 2019 E-Class →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2016 Mercedes-Benz E213; 2017 Mercedes-Benz E213; 2018 Mercedes-Benz E213; 2019 Mercedes-Benz E213.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 297 complaints with NHTSA since 2015. 53 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The digital dash, which shows my speed, mileage, engine temperature, rims and fuel level goes blank. Then comes on for a few seconds and goes dark again. Vehicle only has 43k miles. MB dealer said this is not uncommon condition with the 2018 mb e400. Car is not safe to drive. MB dealer wants $6,100.00 to replace the unit.
2018 Mercedes-Benz E-Class · Electrical System · filed with NHTSA Sep 19, 2025 · ODI 11688398
The contact owns a 2017 Mercedes-Benz E400 Coupe. The contact stated that the silver metal coating on the seat release lever was rough and jagged on both driver and passenger sides of the two door vehicle. The contact's son had grabbed the front seat release lever to access the rear passenger’s side seat and cut his hand.
2017 Mercedes-Benz E-Class · Structure · filed with NHTSA Mar 5, 2026 · ODI 11722261
The contact owns a 2017 Mercedes-Benz E550. The contact received notification of NHTSA campaign number 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available.
2017 Mercedes-Benz E-Class · Electrical System · filed with NHTSA Jun 30, 2021 · ODI 11422919
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group98 other manufacturer communications filed against these Mercedes-Benz models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI47.70-P-079912 | Service bulletin | Sep 29, 2026 | Complaint Vehicle will not start after DC charging Warning in the instrument cluster related to High‑voltage on board electrical system The… |
| LI54.71-P-079104 | Service bulletin | Sep 11, 2026 | Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the foll… |
| LI82.60-P-079747 | Service bulletin | Sep 4, 2026 | Complaint The Apple Music app is no longer available in the head unit apps menu after updating the software of the… |
| LI54.65-P-080132 | Service bulletin | Aug 12, 2026 | Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist… |
| LI54.10-P-080880 | Service bulletin | Aug 12, 2026 | Complaint Customer Complaint: - AC charging is not possible. - The departure time, charging pause, location-based charging or target SOC lim… |
| LI54.10-P-080881 | Service bulletin | Aug 11, 2026 | Complaint AC and DC charging are not possible. The white LED on the charging inlet completely goes OFF after plugging in the charging cable.… |
| LI82.85-P-079087 | Service bulletin | Aug 6, 2026 | Complaint A popup is seen on the HU with the message "data connection temporarily not available". Potentially affected functionalities in NT… |
| LI82.60-P-080806 | Service bulletin | Aug 4, 2026 | Complaint After an "Over the Air" update (OTA), FM or SDARS radio reception is limited; only a few stations are found. Cause The firmware in… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz LI72.40-P-065822 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LI72.40-P-065822 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does LI72.40-P-065822 cover?
The manufacturer filed it against 7 model years: 2019 Mercedes-Benz E-Class, 2018 Mercedes-Benz E-Class, 2017 Mercedes-Benz E-Class, 2016 Mercedes-Benz E213, 2017 Mercedes-Benz E213, 2018 Mercedes-Benz E213 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.