Mercedes-Benz service campaign 2024090002
Mercedes-Benz filed this with NHTSA as a service campaign dated Sep 27, 2024, about the unknown or other. It names 2 model years (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communication1. Connect XENTRY Diagnosis. 2. Update Digital Operator's Manual. To do this, select menu item "Quick test view . A26/17 - MBUX multimedia system (head unit) . Adaptations . Control unit update . Update of control unit software". Then follow the user guidance in XENTRY Diagnosis. The Digital Operator's Manuals are downloaded automatically via Retail Data Storage to XENTRY Diagnosis to match the affected vehicle. 3. Disconnect XENTRY Diagnosis. 4. Put the Operator’s Manual, supplements and accordion-fold document into the vehicle document wallet and place inside the vehicle. The missing Operator’s Manual, supplements and accordion-fold document must be enclosed subsequently.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2024090002 | Service campaign | Sep 27, 2024 | 11008073 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Mercedes-Benz AMG C63 S E.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz 2024090002 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2024090002 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 2024090002 cover?
The manufacturer filed it against 2 model years: 2024 Mercedes-Benz C-Class, 2024 Mercedes-Benz AMG C63 S E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.