Mazda bulletin SA-008-24
What it saysUse the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Feb 6, 2024, received Mar 6, 2024, about the equipment. It names 36 model years (2016–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationUse the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Trouble codes it names: B119F all 1 read from the document itself; NHTSA’s summary names none
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-008-24 | Service bulletin | Feb 6, 2024 | 10251368 | PDF, 1,518 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2016 Mazda Miata; 2017 Mazda Miata; 2018 Mazda Miata.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 33 model years this bulletin names have filed 2,453 complaints with NHTSA since 2015. 402 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2016 Mazda CX-5, the 34 owners who gave an odometer reading for Electrical System reported it at a median of 35,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Since 2019 there have been several instances with my vehicle where someone has been able to knock the power offline thereby disabling it. It happened in five locations - a storage location in Olive BranchN MS, a former address in Memphis, TN (4330 Angarath Dr), a restaurant (Sonic) in Greenville, MS and twice in Greenville, MS both at a…
2016 Mazda MX-5 · Electrical System · filed with NHTSA Dec 9, 2021
The contact owns a 2022 Mazda MX-5. The contact stated that while the vehicle was in operation, the rooftop failed to remain sealed opened or closed as intended, causing the alarm system to be disarmed. The contact stated that the vehicle would not move forward or backward while shifted into gear. There was no warning light illuminated.
2022 Mazda MX-5 · Electrical System · filed with NHTSA Dec 6, 2024
On the Dash the amber ABS light came on as well as the red Brake light and they stayed on for a couples and I took it to the shop and they said it was the "Steering Angle Sensor" and they changed it and the lights came back on a day later and they took another look from head to toe and they couldn't find a reason why the ABS and Brake…
2019 Mazda MX-5 · Electrical System · filed with NHTSA Dec 28, 2023
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group21 other manufacturer communications filed against these Mazda models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| CSP04 | Service campaign | Feb 19, 2026 | Customer Service Program (CSP) 04 – Connected Services Deactivated – All applicable Mazda vehicles. There is no Repair Procedure or Warrant… |
| 16-002-24 | Service bulletin | Apr 25, 2024 | Some customers may experience the following symptoms with these software versions: (7000C0A-NA12_10016) It may not be possible to connect t… |
| 16-001-24 | Service bulletin | Apr 19, 2024 | Some customers may experience the following symptoms with these software versions: (Ver. 7230C**-NA03_10022). The person on the line may hea… |
| SA-021-24 | Service bulletin | Apr 9, 2024 | Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speake… |
| SA-017-24 | Service bulletin | Mar 14, 2024 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during… |
| SA-005-24 | Service bulletin | Feb 1, 2024 | Customers may report no audio when using the infotainment fader function fully adjusted to the rear. If the customer's vehicle is among the… |
| 09-001-23a | Service bulletin | Dec 18, 2023 | Some vehicles may exhibit an “In Vehicle Network Malfunction” message appearing in the instrument cluster with DTC U3000:04-TCU… |
| 09-003-23b | Service bulletin | Dec 1, 2023 | Some customers may complain about infotainment center display: Center display touchscreen operates by itself (Ghost Touch). The film of th… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-008-24 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-008-24 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SA-008-24 cover?
The manufacturer filed it against 36 model years: 2021 Mazda CX-3, 2020 Mazda CX-3, 2019 Mazda CX-3, 2018 Mazda CX-3, 2017 Mazda CX-3, 2016 Mazda CX-3 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.