Mazda service campaign MSP63 MSP64
What it saysOpening sequence of instrument cluster is not displayed. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service campaign dated Apr 12, 2025, received May 5, 2025 — 1 document under this number: MSP63 MSP64 Dealer Letter. It names 3 model years (2024–2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMSP63 - MAZDA SERVICE PROGRAM - 2024MY CX-90 - OPENING SEQUENCE OF INSTRUMENT CLUSTER IS NOT DISPLAYED. Outline of Concern: Some vehicles may experience that the opening sequence of the instrument cluster is not displayed as designed after IG-ON. The opening sequence of the instrument cluster refers to the display that occurs immediately after the ignition is turned on, where the vehicle model's logo is shown on the instrument cluster's LCD screen before transitioning to the speedometer display. There are 20,075 vehicles affected by this campaign in the U.S. and U.S. Territories. Outline of Repair : Reprogram the BCM with the Mazda Modular Diagnostic System (M-MDS), using Mazda Diagnostic and Repair Software (MDARS). MSP64 - MAZDA SERVICE PROGRAM - 2024-2025 CX-90 and 2025 CX-70 - CABIN PRECONDITIONING CONCERN. Outline of Concern: On the subject vehicles, the cabin preconditioning (climate control timer) of the automatic climate control system does not operate properly, failing to make the cabin comfortable before getting in the car. There are 8,175 vehicles affected by this campaign in the U.S. and U.S. Territories. Outline of Repair: Reprogram the Dash-ESU with the Mazda Modular Diagnostic System (M-MDS), using Mazda Diagnostic and Repair Software (MDARS). Note: Vehicles still in open status for Recall 7124J or vehicles repaired under 7124J on or after March 13, 2025 already contain the updated software and will not be included in MSP64.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| MSP63 MSP64 Dealer Letter | Service campaign | Apr 12, 2025 | 11017725 | PDF, 500 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 568 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda MSP63 MSP64 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the MSP63 MSP64 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does MSP63 MSP64 cover?
The manufacturer filed it against 3 model years: 2025 Mazda CX-70, 2025 Mazda CX-90, 2024 Mazda CX-90. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.