Mazda bulletin SA-015-26e
What it saysThis Service Alert supersedes the previously issued SA(s) listed below. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Sep 4, 2026, received Oct 1, 2026, about the electrical system. It names 1 model year (2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 05/27/26, 04/20/26, 04/09/26, 03/25/26 and 03/13/26 DESCRIPTION Index Intermittent Globe with a slash icon • Beep sound near the SOS button and SOS button amber or red LED • Instrument Cluster Master Warning Light illuminated • The center display screen is blank • No data plan message • DTC U2701:89 • DTC U0156:00 • Center Display Home Screen Partial Boot Up • No Connected Vehicle One Time Passcode (OTP) • During a Bluetooth® phone call, tapping the navigation icon does not launch Google Maps • During an Apple CarPlay phone call, the Climate Control fullscreen menu cannot be accessed • While the Climate Control screen is displayed in full screen, tapping the Apple CarPlay icon does not launch Apple CarPlay
Trouble codes it names: U0156 U2701
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-015-26e | Service bulletin | Sep 4, 2026 | 11037633 | PDF, 1,728 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 14 complaints with NHTSA since 2015. 5 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
I leased a brand new vehicle on June 8th. On June 12th, I took it to the dealer's service center because of a warning message, accompanied with a loud chime that said: "Emergency Call Unit Malfunction", the SOS red light was also on. I picked the car up today, June 15th.
2026 Mazda CX-5 · Electrical System · filed with NHTSA Jun 15, 2026
The contact owns a 2026 Mazda CX-5. The contact stated while driving at an undisclosed speed, the instrument cluster displayed a black screen. The contact stated that several warning lights were illuminated. The dealer was made aware of the failure.
2026 Mazda CX-5 · Electrical System · filed with NHTSA May 21, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group98 other manufacturer communications filed against the Mazda CX-5 under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-038-26b | Service bulletin | Sep 10, 2026 | This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 08/18/26 and 06… |
| SSPE2 MSP67 | Over-the-air update | Aug 22, 2026 | Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication – Over The Air (OTA) Update Concerns and Manufacturer Servic… |
| SA-054-26 | Service bulletin | Aug 20, 2026 | This Service Alert supersedes the previously issued Service Alerts listed below: The changes are noted in Red. Infotainment Reboot With Nav… |
| SA-046-26a | Service bulletin | Aug 20, 2026 | Use this procedure if Body Control Module (BCM) failure occurs due to the laptop rebooting or crashing during a BCM software update with MDA… |
| SA-053-26 | Service bulletin | Aug 19, 2026 | This Service Alert supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. SA-006/23 01/23/23 DESCRI… |
| SA-039-26a | Service bulletin | Aug 19, 2026 | This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect… |
| 8026C | Emissions | Aug 19, 2026 | 2026 CX-50 Hybrid Battery Label Concern - Emissions Recall 8026C Mazda Motor Corporation has decided to conduct a Voluntary Emissions Recal… |
| 09-024-26 | Service bulletin | Aug 12, 2026 | DESCRIPTION Some vehicles may exhibit a condition in which a warning buzzer (error sound) is heard, and the power liftgate (PLG) does not op… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-015-26e a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-015-26e repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SA-015-26e cover?
The manufacturer filed it against 1 model year: 2026 Mazda CX-5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.