Mazda bulletin 09-022-25
What it saysThis may be caused by the door-side surface of the cushion trim being folded and compressed when exiting the vehicle and by the surface of the cushion bolster being rubbed and stretched when entering the vehicle. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated May 7, 2025, received Jun 4, 2025, about the seats. It names 3 model years (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
This may be caused by the door-side surface of the cushion trim being folded and compressed when exiting the vehicle and by the surface of the cushion bolster being rubbed and stretched when entering the vehicle. Repeated occurrences of these conditions may result in a crack forming in the surface of the seat cushion trim. To eliminate this concern, the material of the door-side surface of the front seat cushion trim has been modified to improve tear strength and scratch resistance. Customers having this concern should have their vehicle repaired using the following repair procedure.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-022-25 | Service bulletin | May 7, 2025 | 11019095 | PDF, 1,084 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 534 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group14 other manufacturer communications filed against these Mazda models under the same component group (seats), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 09-017-26a | Service bulletin | Aug 11, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-017/26 05/20/26 DESCRIPTION Some c… |
| 09-017-26 | Service bulletin | May 21, 2026 | Some customers may complain that a rattling noise is heard from the second seat while driving under various vehicle speeds and road conditio… |
| SA-010-26 | Service bulletin | Feb 25, 2026 | This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/23 10/16/23 Customers may repor… |
| 09-001-26 | Service bulletin | Jan 7, 2026 | There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is delivered, or when new upholstery is ins… |
| 09-022-25b | Service bulletin | Sep 26, 2025 | Some vehicles may exhibit a crack in the door side of the front seat cushion trim. This may be caused by the door-side surface of the cushio… |
| SA-041-24 | Service bulletin | Jul 25, 2024 | Some customers may experience the automatic seat position adjustment operation being interrupted when adjusting the seat position using the… |
| 09-036-24 | Service bulletin | Jul 18, 2024 | At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NO… |
| 09-008-24 | Service bulletin | Feb 2, 2024 | Some vehicles may exhibit that the tilt switch knob on the power seat does not return to its original position after operating it and/or a s… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-022-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-022-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 09-022-25 cover?
The manufacturer filed it against 3 model years: 2025 Mazda CX-70, 2025 Mazda CX-90, 2024 Mazda CX-90. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built before 10 Sep 2024 — the build date is on the certification label in the driver’s door jamb.