Lexus bulletin LSB004523
What it saysTSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. NHTSA’s full summary ↓
Lexus filed this with NHTSA as a service bulletin dated Dec 14, 2024, received Jan 29, 2024, about the equipment. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ?Careful inspection for paint chips/scratches and body dents/dings. ?Proper operation of electrical accessories (including interior light, clock, and radio reset). ?Interior cleanliness. ?Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are, and have always been, a major focus for Lexus. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to input their dealer information and set the service reminder on the Navigation Screen before delivery. By doing this, customers will be reminded to return to your dealership for service. (See Page 2 of the TX 350/TX 500h/TX 550h+ PDS Check Sheet ?Set Dealer and Service Reminder.?) This bulletin contains the PDS procedures that apply specifically to the 2024 model year TX 350, TX 500h, and TX 550h+ vehicles. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the TX350/500h/550h+ PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LSB004523 | Service bulletin | Dec 14, 2024 | 10249322 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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A weekly email, sent only in a week when Lexus files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 49 complaints with NHTSA since 2015. 6 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2024 Lexus TX 500H. The contact stated that while the vehicle was turned off and attempting to refuel the vehicle, the fuel tank door release button was depressed multiple times however, the fuel door did not open until after several attempts.
2024 Lexus TX · Structure · filed with NHTSA Jan 30, 2025 · ODI 11639595
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group5 other manufacturer communications filed against the Lexus TX under the same component group (equipment), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| L-SB-0069-23 | Service bulletin | Dec 21, 2024 | TSB: 2025 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct p… |
| L-SB-0019-23 Rev | Service bulletin | Dec 21, 2024 | TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines sho… |
| L-TT-0329-24 | Service bulletin | Mar 13, 2024 | TT: After the PC60 Hybrid T/A is installed in the vehicle it is necessary to perform Initializations and Registrations. Please refer to the… |
| L-SB-0003-24 | Service bulletin | Feb 1, 2024 | TSB: Long-term or off-site storage requires special care to maintain vehicle condition. The following guidelines should be performed to mini… |
| L-SB-0001-24 | Service bulletin | Jan 24, 2024 | TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include stora… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Lexus, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Lexus LSB004523 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LSB004523 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Toyota warranty extension on file lists the ones Toyota has filed.
Which vehicles does LSB004523 cover?
The manufacturer filed it against 1 model year: 2024 Lexus TX. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.