Kia service campaign SC310A
What it saysVOLUNTARY SERVICE CAMPAIGN: DEALER PARTS & SERVICE MANAGERS MEMO (SC310A) - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Service Campaign to update… NHTSA’s full summary ↓
Kia filed this with NHTSA as a service campaign dated Jun 5, 2024, received May 8, 2024, about the electrical system — 5 documents under this number: SC310A_OWNR1517, SC310A_DPSM, SC310A_DP, SC310A_QA and 1 more. It names 2 model years (2016–2017). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS & SERVICE MANAGERS MEMO (SC310A) - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Service Campaign to update the battery management system (BMS) software on certain 2015-2017 MY Soul EV vehicles manufactured from July 15, 2014 through July 4, 2017 that had their BMS previously replaced and updated under warranty.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SC310A_OWNR1517 | Service campaign | Jun 5, 2024 | 11001086 | PDF, 76 KB |
| SC310A_DPSM | Service campaign | Jun 3, 2024 | 11001080 | PDF, 35 KB |
| SC310A_DP | Service campaign | Jun 3, 2024 | 11001076 | PDF, 54 KB |
| SC310A_QA | Service campaign | Jun 3, 2024 | 11001072 | PDF, 62 KB |
| SC310A_TSB | Service campaign | May 8, 2024 | 10254410 | PDF, 315 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 1,116 complaints with NHTSA since 2015. 192 of them name Fuel/Propulsion System, Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2016 Kia Soul, the 24 owners who gave an odometer reading for Fuel/Propulsion System reported it at a median of 75,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
My car has had intermittent faults of codes P1B25 and P1CF2 and are showing check EV system on the dash. This happens after about 30-45 minutes of driving and then restarting the car. It has been identified that the power relay assembly needs to be replaced on the vehicle, which lives in the high voltage battery pack.
2017 Kia Soul · Electrical System · filed with NHTSA Jul 25, 2026 · ODI 11752811
When accelerating from a complete stop the vehicle will not accelerate. Pressing the accelerator a little or a lot does not matter. The engine does not produce RPM and does not accelerate for around 3-5 seconds. There is not an engine light on. All other aspects of the vehicle work properly when this happens.
2016 Kia Soul · Fuel/Propulsion System · filed with NHTSA Aug 4, 2018 · ODI 11115729
The contact owns a 2016 Kia Soul EV. The contact stated that on several occasions while the vehicle was on the charging port, the vehicle failed to hold the charge and only displayed an 83 percent charge.
2016 Kia Soul · Electrical System · filed with NHTSA Sep 18, 2023 · ODI 11545156
In depth: 2016 Kia Soul fuel system problems → · 2016 Kia Soul electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group32 other manufacturer communications filed against the Kia Soul under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Kia list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB_CLI049_R2 | Service bulletin | Aug 28, 2026 | TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. N… |
| TSB_ELE426 | Service bulletin | Aug 19, 2026 | TECHNICAL SERVICE BULLETIN: AVN GEN 5.0 WIDE SOFTWARE UPDATE - This bulletin provides information on the Audio Video Navigation (AVN) system… |
| CA2605 | Service bulletin | Jul 29, 2026 | TECHNICAL SERVICE BULLETIN: FRONT VIEW CAMERA REPLACEMENT (CA2605) - This bulletin provides information to replace the front view camera on… |
| TSB_ELE422 | Service bulletin | May 28, 2026 | TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE. KIA. COM - This bulletin provides information and service proc… |
| SC310Z | Service campaign | Mar 5, 2026 | TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: HIGH-VOLTAGE BPA REPLACEMENT (SC310Z REV 1) - This bulletin has been revised to includ… |
| SC267Z | Service bulletin | Mar 5, 2026 | TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: HIGH-VOLTAGE BATTERY PACK ASSEMBLY REPLACEMENT (SC267Z REV 2) - This bulletin has been… |
| CA2510 | Service bulletin | Nov 4, 2025 | TECHNICAL SERVICE BULLETIN: POWER WINDOW MAIN SWITCH REPLACEMENT (CA2510) - This bulletin provides information regarding an intermittent ope… |
| WTY041 | Warranty extension | Sep 11, 2025 | TECHNICAL SERVICE BULLETIN: HORN ASSEMBLY INSPECTION/REPLACEMENT (WTY041) - This bulletin has been revised to include additional information… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia SC310A a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SC310A repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SC310A cover?
The manufacturer filed it against 2 model years: 2017 Kia Soul, 2016 Kia Soul. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2015-2017 MY Soul EV: built 15 Jul 2014 – 4 Jul 2017 — the build date is on the certification label in the driver’s door jamb.