Kia bulletin PI2502
What it saysThis bulletin has been revised to include additional information. NHTSA’s full summary ↓
Kia filed this with NHTSA as a manufacturer communication dated Jan 10, 2026, received Dec 2, 2025, about the visibility/wiper — 6 documents under this number: PI2502_TSB_R1, PI2502_TSB, PI2502_OWNR, PI2502_QA and 2 more. It names 3 model years (2024–2026). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
TECHNICAL SERVICE BULLETIN: WINDSHIELD WIPER LOGIC IMPROVEMENT (PI2502) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install enhanced windshield wiper software that provides drivers with additional warnings related to the use of the windshield wipers during winter conditions on all 2024-2025 MY and certain 2026 MY EV9 (MV1, MV1a) vehicles manufactured from September 25, 2023, through October 31, 2025. The enhanced software detects obstructed windshield wipers and provides advance messages to remind the driver to check for any obstructions such as snow/ice in the windshield wiper area.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PI2502_TSB_R1 | Service bulletin | Jan 10, 2026 | 11027619 | PDF, 855 KB |
| PI2502_TSB | Service bulletin | Nov 21, 2025 | 11025901 | PDF, 848 KB |
| PI2502_OWNR | Other | Nov 15, 2025 | 11025902 | PDF, 329 KB |
| PI2502_QA | Other | Nov 14, 2025 | 11025932 | PDF, 65 KB |
| PI2502_DP | Other | Nov 14, 2025 | 11025905 | PDF, 144 KB |
| PI2502_DPSM | Other | Nov 14, 2025 | 11025904 | PDF, 141 KB |
What the document itself lists
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 250A59R0 | Software Version Inspection | 0.2 hrs |
| 250A59R1 | SW Logic Improvement | 0.5 hrs |
Read by machine from the document NHTSA serves (11 pages), read Sep 30, 2026. A part number is shown only where it matches Kia’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 261 complaints with NHTSA since 2015. 129 of them name Electrical System, Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
My 205 EV9 Wind with 24500 Miles left me stranded, the standard battery simbol that in ICE cards refers to the alternator, came on, I tried to get to the dealer about 20 miles in the way home, less that 3 miles after that the car lost power with just enough to move to the shoulder, I stopped, power the car off and tried turning it back…
2025 Kia EV9 · Electrical System · filed with NHTSA Oct 1, 2026 · ODI 11768404
This car is unusual because the wipers are located in a crevice far below the top of the hood where it meets the windshield. The first time we had an issue, it had snowed and snow collected in the crevice area. The wipers were turned on, but the drivers side one didn't move in sync with the passenger side one.
2025 Kia EV9 · Visibility/Wiper · filed with NHTSA Feb 25, 2026 · ODI 11720527
The digital rearview mirror system intermittently fails while in use. The image in the rearview mirror will start flickering and eventually go completely black while driving. The system has been inspected and serviced multiple times by the dealership under warranty but the problem keeps recurring
2026 Kia EV9 · Visibility/Wiper · filed with NHTSA Sep 27, 2026 · ODI 11767310
In depth: 2024 Kia EV9 electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group1 other manufacturer communication filed against the Kia EV9 under the same component group (visibility/wiper), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PI2601A | Other | Aug 8, 2026 | TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: PASSENGER SIDE WIPER ARM REPLACEMENT (PI2601A) - This bulletin provides the servic… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia PI2502 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PI2502 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does PI2502 cover?
The manufacturer filed it against 3 model years: 2026 Kia EV9, 2025 Kia EV9, 2024 Kia EV9. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: EV9 (MV1): built 25 Sep 2023 – 15 Oct 2024; EV9 (MV1a): built 17 May 2024 – 31 Oct 2025; EV9 (MV1): built 25 Sep 2023 – 14 Oct 2024 — the build date is on the certification label in the driver’s door jamb.