Jeep bulletin 2309723
What it saysMismatched Steering Wheel Stitching Incorrect gray stitching on steering wheel (correct stitching on steering wheel should be brown as found on the air bag) This bulletin involves replacing the steering wheel. NHTSA’s full summary ↓
Jeep filed this with NHTSA as a service bulletin dated Sep 16, 2023, received Oct 30, 2023, about the steering — 2 documents under this number. It names 2 model years (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMismatched Steering Wheel Stitching Incorrect gray stitching on steering wheel (correct stitching on steering wheel should be brown as found on the air bag) This bulletin involves replacing the steering wheel.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2309723 | Service bulletin | Sep 16, 2023 | 10248617 | not found |
| 2309723 | Service bulletin | Sep 16, 2023 | 10244456 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 165 complaints with NHTSA since 2015. 14 of them name Steering — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
My car recently hit 10k miles. We had a safe trip to Florida the week before no issues or signs of any issue. Two days ago I take my son to the pool at my mother in laws house and go to visit my parents and when I start to leave and pull out of the driveway my car stops and my steering wheel won’t turn but a certain amount.
2023 Jeep Wagoneer · Steering · filed with NHTSA May 10, 2024 · ODI 11588144
This has happened twice to me already. first time in 10/23 and again 3/2024. power steering failed without notice while driving making it very hard to control the vehicle. Had to have it towed both times to the dealership for repairs
2023 Jeep Grand Wagoneer · Steering · filed with NHTSA Mar 7, 2024 · ODI 11575930
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the steering
Source: same model, same component group26 other manufacturer communications filed against these Jeep models under the same component group (steering), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 19-003-26 | Service bulletin | Aug 28, 2026 | Vehicle Pulls To The Right The technician or customer may notice the following: SYMPTOM: ● Vehicle pulls slightly to the right while driving… |
| S2523000053 REV. B | Service bulletin | Aug 3, 2026 | Service Electric Power Steering (EPS) Message On Instrument Cluster. Rev B. |
| 113824 | Service bulletin | Aug 3, 2026 | GEAR - RACK AND PINION |
| 9100532 REV1 | Service bulletin | May 14, 2026 | Before replacing the steering column control module (SCCM) due to wipers inop, wipers not turning off, wipers not returning to position, hea… |
| 08-164-26 | Service bulletin | Apr 18, 2026 | Steering Column Control Module (SCCM) Upcoming Updates Technicians may find one or more of the following Diagnostic Trouble Codes (DTCs): SY… |
| 111138 | Service bulletin | Mar 30, 2026 | MODULE - STEERING WHEEL |
| S2219000004 REV. A | Service bulletin | Mar 18, 2026 | Service Electric Power Steering Message On Cluster. C0051-54 Steering Wheel Position Sensor Calibration, C0051-64 Steering Angle Set. |
| 109416 | Service bulletin | Jan 6, 2026 | MODULE - STEERING WHEEL |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jeep 2309723 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2309723 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 2309723 cover?
The manufacturer filed it against 2 model years: 2023 Jeep Grand Wagoneer, 2023 Jeep Wagoneer. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.