Infiniti bulletin PC969 2022-23 QX
What it saysEZ Flex Seat Ownerâs Manual Supplement Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approximately 21,278 2022-2023 INFINITI QX60 vehicles with a supplemental Ownerâs Manual… NHTSA’s full summary ↓
Infiniti filed this with NHTSA as a service bulletin dated Jun 16, 2023, received Jun 29, 2023, about the seats. It names 2 model years (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
EZ Flex Seat Ownerâs Manual Supplement Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approximately 21,278 2022-2023 INFINITI QX60 vehicles with a supplemental Ownerâs Manual addendum. The 2022-2023 QX60 Ownerâs Manual instructions for the 2nd row seat does not indicate that the one-touch seat release function may operate while driving the vehicle. Clients will be asked to place the supplement, which addresses the functionality of the one-touch seat release on the 2nd row seat while driving, inside the Ownerâs Manual that came with their vehicle. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History â Open Campaign I.D. PC969 ⢠New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ Refer to IPSB 15-286 for additional information ⢠SERVICE COMM will only be active for vehicles in retailer new vehicle inventory. 2. If a retailer receives a supplemental Ownerâs Manual addendum for a vehicle they have retailed, currently have in their new vehicle or pre-owned inventory, or an INFINITI Courtesy Vehicle (ICV) Service, the retailer should either forward the ownerâs manual supplement to the current owner or add the supplement addendum to the glove box of any affected vehicle they currently control. 3. Clients receiving this Ownerâs Manual supplement have been advised to place it inside the Ownerâs Manual that came with their vehicle.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PC969 2022-23 QX | Service bulletin | Jun 16, 2023 | 10238327 | PDF, 158 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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A weekly email, sent only in a week when Infiniti files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 51 complaints with NHTSA since 2015.
Power button works from third row when pushed. Even with weight in the seat the middle row can move freely on the track
2023 Infiniti QX60 · Seats · filed with NHTSA Jul 25, 2025 · ODI 11676241
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group3 other manufacturer communications filed against the Infiniti QX60 under the same component group (seats), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PC967/PC981 | Service bulletin | Jul 23, 2024 | VOLUNTARY SAFETY RECALL CAMPAIGN 2022-2023 QX60; DRIVER’S SEAT RAIL INSPECTION INTRODUCTION Infiniti is conducting this voluntary safety rec… |
| PC988 2023 QX60 | Service bulletin | Sep 15, 2023 | Seat Frame Weld ***** Retailer Announcement ***** INFINITI is conducting a retailer inventory quality action to inspect, and if necessar… |
| 2022_2023-Infini | Service bulletin | Jun 16, 2023 | OWNER’S MANUAL SUPPLEMENT The information contained within this supplement revises or adds to the “Precautions on Child Restraints” sectio… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Infiniti, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Infiniti PC969 2022-23 QX a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PC969 2022-23 QX repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does PC969 2022-23 QX cover?
The manufacturer filed it against 2 model years: 2023 Infiniti QX60, 2022 Infiniti QX60. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2022-2023 INFINITI QX60: built 12 Aug 2021 – 23 Nov 2022 — the build date is on the certification label in the driver’s door jamb.