Infiniti bulletin PC967/PC981
What it saysVOLUNTARY SAFETY RECALL CAMPAIGN 2022-2023 QX60; DRIVER’S SEAT RAIL INSPECTION INTRODUCTION Infiniti is conducting this voluntary safety recall campaign on certain specific model year 2022-2023 QX60 vehicles to inspect… NHTSA’s full summary ↓
Infiniti filed this with NHTSA as a service bulletin dated Jul 23, 2024, received Jul 29, 2024, about the seats — 2 documents under this number: ITB23-016, ITB23-016A. It names 2 model years (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
What it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
VOLUNTARY SAFETY RECALL CAMPAIGN 2022-2023 QX60; DRIVER’S SEAT RAIL INSPECTION INTRODUCTION Infiniti is conducting this voluntary safety recall campaign on certain specific model year 2022-2023 QX60 vehicles to inspect, and if necessary, replace the Driver’s Seat Rail. This service will be performed at no charge to the client for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification numbers PC967 and PC981 to this campaign. The applicable number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) clients and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| ITB23-016 | Service bulletin | Jul 23, 2024 | 11005301 | PDF, 160 KB |
| ITB23-016A | Service bulletin | Jun 7, 2024 | 11005302 | PDF, 617 KB |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 87351-6TA1A | FRAME ASSY-CUSHION | — | eBay Motors → |
Read by machine from the document NHTSA serves (5 pages), read Sep 30, 2026. A part number is shown only where it matches Infiniti’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 51 complaints with NHTSA since 2015.
Power button works from third row when pushed. Even with weight in the seat the middle row can move freely on the track
2023 Infiniti QX60 · Seats · filed with NHTSA Jul 25, 2025 · ODI 11676241
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group3 other manufacturer communications filed against the Infiniti QX60 under the same component group (seats), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PC988 2023 QX60 | Service bulletin | Sep 15, 2023 | Seat Frame Weld ***** Retailer Announcement ***** INFINITI is conducting a retailer inventory quality action to inspect, and if necessar… |
| PC969 2022-23 QX | Service bulletin | Jun 16, 2023 | EZ Flex Seat Ownerâs Manual Supplement Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approx… |
| 2022_2023-Infini | Service bulletin | Jun 16, 2023 | OWNER’S MANUAL SUPPLEMENT The information contained within this supplement revises or adds to the “Precautions on Child Restraints” sectio… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Infiniti, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Infiniti PC967/PC981 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PC967/PC981 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does PC967/PC981 cover?
The manufacturer filed it against 2 model years: 2023 Infiniti QX60, 2022 Infiniti QX60. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2023 INFINITI QX60: built 29 Aug 2022 – 31 Oct 2022 — the build date is on the certification label in the driver’s door jamb.