Hyundai bulletin 24-01-002H
What it saysCertain IONIQ 5 (NE1) vehicles may experience difficulties with BlueLink activation and/or remote services. NHTSA’s full summary ↓
Hyundai filed this with NHTSA as a service bulletin dated Jan 9, 2024, received Feb 5, 2024, about the electrical system. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Hyundai Ioniq 5 bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Certain IONIQ 5 (NE1) vehicles may experience difficulties with BlueLink activation and/or remote services. This bulletin provides instructions to perform a dealer mode factory reset, followed by a head unit reset for vehicles experiencing the concerns.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-01-002H | Service bulletin | Jan 9, 2024 | 10249697 | PDF, 1,012 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Hyundai bulletins for the Ioniq 5
A weekly email, sent only in a week when Hyundai files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 226 complaints with NHTSA since 2015. 181 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2024 Hyundai Ioniq 5. The contact received notification of NHTSA Campaign Number: 24V868000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2024 Hyundai Ioniq 5 · Electrical System · filed with NHTSA Jan 3, 2025 · ODI 11633907
In depth: 2024 Hyundai Ioniq 5 electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group28 other manufacturer communications filed against the Hyundai Ioniq 5 under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Hyundai list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 26-GI-003H | Service bulletin | Oct 27, 2026 | This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 2nd Navigation Map and So… |
| LA42 | Warranty extension | Oct 13, 2026 | Certain IONIQ 5 (NEA EV) vehicles may experience Malfunction Indicator Lamp (MIL) illumination and false battery overtemperature fault diag… |
| Z14 | Warranty extension | Jun 25, 2026 | Hyundai is extending the warranty coverage for the Integrated Charging Control Unit (ICCU) and ICCU fuse to 15 years/180,000 miles from the… |
| 26-GI-002H | Service bulletin | May 27, 2026 | This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 1st Navigation Map and So… |
| LA25 | Warranty extension | May 16, 2026 | Certain IONIQ 5 (NEA EV) vehicles may have 12V battery drainage due to the scheduled climate feature. Technical Service Bulletin (TSB) 26-01… |
| LA18 | Warranty extension | May 8, 2026 | Certain IONIQ 5 (NEA EV) vehicles are eligible for a software update to the VCMS which would enable the Plug and Charge (PNC) function to su… |
| 26-BE-009H | Service bulletin | Apr 18, 2026 | Some IONIQ 5 (NEA EV) vehicles may exhibit a no START/READY condition when pressing the START/STOP Button (SSB). This bulletin provides the… |
| 9C0 | Service campaign | Apr 8, 2026 | Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink functions. This may be due to an occasiona… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Hyundai, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Hyundai 24-01-002H a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 24-01-002H repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Hyundai warranty extension on file lists the ones Hyundai has filed.
Which vehicles does 24-01-002H cover?
The manufacturer filed it against 1 model year: 2024 Hyundai Ioniq 5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 9 Aug 2023 – 27 Oct 2023 — the build date is on the certification label in the driver’s door jamb.