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Manufacturer communication · Service bulletin

Honda bulletin ATI&06062023904

What it saysDealer Message - American Honda Motor Co., Inc. NHTSA’s full summary ↓

Honda filed this with NHTSA as a service bulletin dated Jun 6, 2023, received Jun 14, 2023, about the visibility/wiper. It names 1 model year (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.

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What the bulletin says

Source: NHTSA's summary of the manufacturer's communication

Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023 Pilots with a customer complaint of a water leak from the front windshield. Customer may notice water leak in the front floorboard or report mold/mildew smell. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

Kind Service bulletin Manufacturer date Jun 6, 2023 Received by NHTSA Jun 14, 2023 Components Visibility/Wiper

Document filed under this number

DocumentKindDatedNHTSA idAt NHTSA
ATI&06062023904Service bulletinJun 6, 202310237802PDF, 49 KB

The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.

Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.

Find the windshield for the 2023 Pilot →

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Model years it names

Source: as the manufacturer filed them

A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.

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What owners reported

Source: NHTSA complaint database

Owners of the 1 model year this bulletin names have filed 149 complaints with NHTSA since 2015.

The contact owns a 2023 Honda Pilot. The contact stated while driving 30 MPH, the rear of the panoramic sunroof suddenly shattered, raining glass down into the interior of the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired.

2023 Honda Pilot · Visibility/Wiper · filed with NHTSA Nov 27, 2023 · ODI 11557008

A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.

More bulletins about the visibility/wiper

Source: same model, same component group

19 other manufacturer communications filed against the Honda Pilot under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Honda list.

NumberKindDatedNHTSA’s summary
ATI&08212025903OtherAug 22, 2025Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots wit…
ATI&07242025904OtherJul 25, 2025Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots wit…
ATI&10252024905OtherOct 25, 2024Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Pilots with a customer complaint of a high-pitched…
A23-050Service bulletinAug 7, 2024Service Bulletin - Honda has received customer complaints of the air conditioning system not blowing cold air due to an Oil/Refrigerant leak…
ATI&04082024905Service bulletinApr 8, 2024Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines…
ATI&03222024907Service bulletinMar 22, 2024Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 Pilots with a customer complaint of inoperative doo…
ATI&03212024904Service bulletinMar 21, 2024Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines…
APaS03182024903Service bulletinMar 18, 2024Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 Pilots with a customer complaint of a broken sunroo…

Quote the number at the service desk. It is what the dealer’s system is keyed on.

Every manufacturer communication NHTSA holds for Honda, by the number printed on the letter.

Photo: Christian Buehner / Unsplash

Common questions

Source: NHTSA, 49 CFR 579.5

Is Honda ATI&06062023904 a recall?

No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.

Is the ATI&06062023904 repair free?

Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Honda warranty extension on file lists the ones Honda has filed.

Which vehicles does ATI&06062023904 cover?

The manufacturer filed it against 1 model year: 2023 Honda Pilot. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.