Honda bulletin ATI&03212024904
What it saysDealer Message - American Honda Motor Co., Inc. NHTSA’s full summary ↓
Honda filed this with NHTSA as a service bulletin dated Mar 21, 2024, received Mar 26, 2024, about the visibility/wiper. It names 19 model years (2016–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationDealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the front passengerâs power window inop from either the driverâs window switch, front passenger's window switch, or both. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| ATI&03212024904 | Service bulletin | Mar 21, 2024 | 10252076 | PDF, 51 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 19 model years this bulletin names have filed 7,065 complaints with NHTSA since 2015.
On the 2017 Honda Ridgeline, the 12 owners who gave an odometer reading for Visibility/Wiper reported it at a median of 36,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
2022 Honda Ridgeline. Consumer writes in regard to driver side window malfunction. The consumer stated while driving the vehicle lost power. The malfunction indicator light illuminated. There was no engine RPM response to the throttle pedal application. The engine would increase/decrease the RPM with speed. The max speed was 35.
2022 Honda Ridgeline · Visibility/Wiper · filed with NHTSA Jun 1, 2022 · ODI 11466903
Rear window cracked for no reason. Was using the defroster at the time. Entire glass panel shattered in place. Stopped at a stop light surrounded by traffic that was also stopped. Heard what sounded like an explosion. Rear window had a concave area on the inside which seemed to be the epicenter of the cracking.
2017 Honda Ridgeline · Visibility/Wiper · filed with NHTSA Oct 11, 2017 · ODI 11032935
Driver side mirror glass distorted and is available for inspection upon request. The driver side mirror distortion is difficult to see traffic causing a safety issue. Dealer has tried twice to repair with no final resolution. Service manager states Honda has inspected the review mirror issue
2021 Honda Pilot · Visibility/Wiper · filed with NHTSA Sep 15, 2021 · ODI 11433018
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group30 other manufacturer communications filed against these Honda models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Honda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| ATI&01202026901 | Other | Jan 21, 2026 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2019 Ridgelines with a customer complaint of the rearvie… |
| ATI&08212025903 | Other | Aug 22, 2025 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots wit… |
| ATI&07242025904 | Other | Jul 25, 2025 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots wit… |
| ATI&10252024905 | Other | Oct 25, 2024 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Pilots with a customer complaint of a high-pitched… |
| A23-050 | Service bulletin | Aug 7, 2024 | Service Bulletin - Honda has received customer complaints of the air conditioning system not blowing cold air due to an Oil/Refrigerant leak… |
| ATI&04082024905 | Service bulletin | Apr 8, 2024 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines… |
| ATI&03222024907 | Service bulletin | Mar 22, 2024 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 Pilots with a customer complaint of inoperative doo… |
| APaS03182024903 | Service bulletin | Mar 18, 2024 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 Pilots with a customer complaint of a broken sunroo… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Honda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Honda ATI&03212024904 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the ATI&03212024904 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Honda warranty extension on file lists the ones Honda has filed.
Which vehicles does ATI&03212024904 cover?
The manufacturer filed it against 19 model years: 2023 Honda Passport, 2022 Honda Passport, 2021 Honda Passport, 2020 Honda Passport, 2019 Honda Passport, 2022 Honda Pilot and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.