Honda bulletin A23-050
What it saysHonda has received customer complaints of the air conditioning system not blowing cold air due to an Oil/Refrigerant leak from the A/C compressor shaft seal. NHTSA’s full summary ↓
Honda filed this with NHTSA as a service bulletin dated Aug 7, 2024, received Jul 6, 2023, about the visibility/wiper — 4 documents under this number. It names 9 model years (2019–2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationService Bulletin - Honda has received customer complaints of the air conditioning system not blowing cold air due to an Oil/Refrigerant leak from the A/C compressor shaft seal.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| A23-050 | Service bulletin | Aug 7, 2024 | 11006251 | PDF, 3,819 KB |
| A23-050 | Service bulletin | Jun 19, 2024 | 11002714 | PDF, 3,817 KB |
| A23-050 | Service bulletin | Jan 24, 2024 | 10249630 | PDF, 3,863 KB |
| A23-050 | Service bulletin | Jun 30, 2023 | 10238823 | PDF, 2,323 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 38918-64A-318 | — | 1 | |
| 80872-SN7-003 | Discharge Hose O-Ring (1/2”) | 1 | eBay Motors → |
| 80871-SN7-003 | Suction Hose O-Ring (5/8”) | 1 | eBay Motors → |
| 38899-64A-A02 | RB100EV Oil | 1 | eBay Motors → |
| 38810-5J6-A22 | Evacuate and recharge | — | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 614130 | Replace the A/C compressor shaft seal (includes inspection) | 2.3 hrs |
| 620025 | Evacuate and recharge | 0.7 hrs |
Read by machine from the document NHTSA serves (26 pages), read Oct 4, 2026. A part number is shown only where it matches Honda’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the defroster/defogger/hvac system for the 2021 Passport →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 9 model years this bulletin names have filed 2,920 complaints with NHTSA since 2015.
Driver side mirror glass distorted and is available for inspection upon request. The driver side mirror distortion is difficult to see traffic causing a safety issue. Dealer has tried twice to repair with no final resolution. Service manager states Honda has inspected the review mirror issue
2021 Honda Pilot · Visibility/Wiper · filed with NHTSA Sep 15, 2021 · ODI 11433018
My dashboard on my 2019 Honda Ridgeline is melting. It causes a glare that is reflected off of the windshield and into the drivers eyes. The Honda factory representative said they will not replace it! This vehicle is only three months old with 4302 miles on the odometer!
2019 Honda Ridgeline · Visibility/Wiper · filed with NHTSA May 7, 2019 · ODI 11205964
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group30 other manufacturer communications filed against these Honda models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Honda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| ATI&01202026901 | Other | Jan 21, 2026 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2019 Ridgelines with a customer complaint of the rearvie… |
| ATI&08212025903 | Other | Aug 22, 2025 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots wit… |
| ATI&07242025904 | Other | Jul 25, 2025 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots wit… |
| ATI&10252024905 | Other | Oct 25, 2024 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Pilots with a customer complaint of a high-pitched… |
| ATI&04082024905 | Service bulletin | Apr 8, 2024 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines… |
| ATI&03222024907 | Service bulletin | Mar 22, 2024 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 Pilots with a customer complaint of inoperative doo… |
| ATI&03212024904 | Service bulletin | Mar 21, 2024 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines… |
| APaS03182024903 | Service bulletin | Mar 18, 2024 | Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 Pilots with a customer complaint of a broken sunroo… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Honda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Honda A23-050 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the A23-050 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Honda warranty extension on file lists the ones Honda has filed.
Which vehicles does A23-050 cover?
The manufacturer filed it against 9 model years: 2021 Honda Passport, 2020 Honda Passport, 2019 Honda Passport, 2021 Honda Pilot, 2020 Honda Pilot, 2019 Honda Pilot and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.