GMC service campaign N252514001
What it saysCertain vehicles listed above may enable the new King Crab Feature through OTA programming or programming at the dealer. NHTSA’s full summary ↓
GMC filed this with NHTSA as a service campaign dated Oct 5, 2026, about the electrical system. It names 4 model years (2022–2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Service Update. Certain vehicles listed above may enable the new King Crab Feature through OTA programming or programming at the dealer. Dealers will perform a comprehensive software update. Owners who have accepted applicable terms and conditions will have the opportunity to accept these software changes using wireless over-the-air (OTA) technology without having to bring their vehicle to a dealership. Alternatively, owners may have their vehicle serviced at a GM dealer to receive these software updates.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N252514001 | Service campaign | Oct 5, 2026 | 11037980 | PDF, 648 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2022 GMC Hummer EV Pickup.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 27 complaints with NHTSA since 2015. 13 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
While traveling with my wife and two toddlers over the July 4th holiday weekend, the 12 volt battery on my 2025 GMC Hummer EV failed completely at approximately 7,500 miles and five months of ownership. The vehicle would not accept a jump start and was disabled where it sat, stranding my family.
2025 GMC Hummer EV · Electrical System · filed with NHTSA Aug 15, 2026 · ODI 11757089
The infotainment system on this 2024 GMC Hummer EV fails during driving in a way that creates a safety hazard. The system controls the rearview camera, drive mode display, turn signal audio feedback, charging and range information, climate controls, and all audible warnings.
2024 GMC Hummer EV · Electrical System · filed with NHTSA Oct 14, 2026 · ODI 11771237
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group103 other manufacturer communications filed against these GMC models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the GMC list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N252529080 | Service campaign | Apr 1, 2026 | Service Update. Certain vehicles listed above may be missing a high voltage header plug on the RESS battery pack drive motor connector. Dea… |
| 24-NA-166 | Service bulletin | Nov 7, 2025 | This technical bulletin provides repair information to correct a customer concern of DTC C1171 C1172 C1173 C1174 Tire Pressure Monitor Senso… |
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| 22-NA-083 | Service bulletin | May 17, 2025 | This service bulletin provides Requirements for Replacement of the Dual Mode Cord Set Under Warranty. |
| 23-NA-151 | Service bulletin | May 16, 2025 | This service bulletin and criteria within are to determine the internal state of the High Voltage Battery and core return shipping method. |
| PIE0753I | Service bulletin | May 15, 2025 | This engineering information (EI) will assist GM to recover a small number of electric vehicle battery packs from customer-owned vehicles in… |
| 24-NA-202 | Service bulletin | May 14, 2025 | This service bulletin provides dealers with Warranty Administration information on North American Charging Standard (NACS) DC Adapter Warran… |
| 23-NA-202 | Service bulletin | May 14, 2025 | This service bulletin provides information on High Voltage Drive Motor Battery - TAC Approval and Exchange Program for BrightDrop, Chevrolet… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GMC N252514001 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N252514001 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N252514001 cover?
The manufacturer filed it against 4 model years: 2025 GMC Hummer EV, 2024 GMC Hummer EV, 2023 GMC Hummer EV, 2022 GMC Hummer EV Pickup. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.