Freightliner service campaign SF697
What it saysRevised Field Service Campaign for eCascadia EQ Bonding Cables NHTSA’s full summary ↓
Freightliner filed this with NHTSA as a service campaign dated Feb 27, 2025, received Oct 4, 2024, about the electrical system — 5 documents under this number: SF697-DLR LTR (2 filings), SF697-Bulletin (2 filings), SF697-OWN LTR. It names 2 model years (2023–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationRevised Field Service Campaign for eCascadia EQ Bonding Cables
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SF697-DLR LTR | Service campaign | Feb 27, 2025 | 11014821 | PDF, 7,613 KB |
| SF697-Bulletin | Service campaign | Feb 27, 2025 | 11014820 | PDF, 7,613 KB |
| SF697-OWN LTR | Service campaign | Sep 10, 2024 | 11008525 | PDF, 4,347 KB |
| SF697-DLR LTR | Service campaign | Sep 10, 2024 | 11008524 | PDF, 4,347 KB |
| SF697-Bulletin | Service campaign | Sep 10, 2024 | 11008503 | PDF, 4,347 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against: 2023 Freightliner E-Cascadia; 2024 Freightliner E-Cascadia.
None of these model years has a page on this site (it covers EPA-certified cars, trucks and SUVs from 2016), so the bulletin is listed here on its own.
More bulletins about the electrical system
Source: same model, same component group7 other manufacturer communications filed against the Freightliner E-Cascadia under the same component group (electrical system), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SF681 | Service campaign | Jan 9, 2025 | Revised Field Service Campaign for eCascadia Software Package Update. Latest Revision: Software Programming, beginning on page 21 of the cam… |
| SF710 | Service campaign | Nov 26, 2024 | Field Service Campaign for Freightliner High-Voltage Cable |
| SF694 | Service campaign | Aug 21, 2024 | Field Service Campaign for eCascadia EVDM Ground Cable Terminal. |
| ICI24-023 | Service campaign | Jun 24, 2024 | Revised Important Campaign Information letter for SF681 – Revised Programming Instructions. SF681 A-C: Software Programming, beginning on pa… |
| SF672-PROOF-USA-65MORE-FOLDOVERCARD | Service campaign | May 21, 2024 | Field Service Campaign Owner Reminder Postcard large population |
| SF672-PROOF-USA-65LESS-FOLDOVER | Service campaign | May 21, 2024 | Field Service Campaign Owner Reminder Postcard small population |
| ICI24-022 | Service campaign | May 12, 2024 | Important Campaign Information letter for SF681 - Product Improvements |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Freightliner, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Freightliner SF697 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls.
Is the SF697 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SF697 cover?
The manufacturer filed it against 2 model years: 2023 Freightliner E-Cascadia, 2024 Freightliner E-Cascadia. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.