Ford bulletin TSB 23-2388
What it saysSome 2021-2023 Mach-E vehicles built on or before 29-May-2023 may experience an alarm activation even after the motion sensor function has been disabled through the pop-up menu at ignition off. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Dec 4, 2023, received Jan 5, 2024, about the equipment. It names 3 model years (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2021-2023 Mach-E vehicles built on or before 29-May-2023 may experience an alarm activation even after the motion sensor function has been disabled through the pop-up menu at ignition off. This may be due to the software in the SYNC module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 23-2388 | Service bulletin | Dec 4, 2023 | 10248353 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 608 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group15 other manufacturer communications filed against the Ford Mustang Mach-E under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 24-2034 | Service bulletin | Mar 20, 2024 | 2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and <Drive Mode Not Available> message displays in… |
| SSM 52280 | Service bulletin | Feb 21, 2024 | Some 2021-2024 Mustang Mach-E, 2022-2024 E-Transit/F-150 Lightning vehicles may have diagnostic trouble code (DTC) P1A3C stored in the off-b… |
| TSB 23-2389 | Service bulletin | Dec 4, 2023 | Some 2021-2022 Mach-E vehicles may experience an exterior charge status indicator not illuminating the blue charging segments after an over… |
| OTAPU0907RAD ON | Service bulletin | Nov 27, 2023 | Software Update 23-PU0907-RAD-ON for 2023 MACH E vehicles is now available. Quality Improvements include: - The customer will no longer l… |
| TSB 23-2360 | Service bulletin | Nov 17, 2023 | This article supersedes TSB 21-2307 to update the Service Procedure. Some 2021-2023 Mustang Mach-E vehicles built on or before 29-Sep-2023 m… |
| 23B28 Re-engage | Service bulletin | Nov 1, 2023 | Recall re-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up… |
| 22P31 Re-engage | Service bulletin | Nov 1, 2023 | Recall re-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up… |
| 22B48 Re-engage | Service bulletin | Nov 1, 2023 | Recall re-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 23-2388 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 23-2388 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 23-2388 cover?
The manufacturer filed it against 3 model years: 2023 Ford Mustang Mach-E, 2022 Ford Mustang Mach-E, 2021 Ford Mustang Mach-E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.