Ford bulletin SSM 51960
What it saysSome 2022-2023 Mustang vehicles equipped with a convertible top may exhibit a convertible top power close operation that stops 1 to 4 inches (2.5-10 cm) from the windshield header and require extra effort to latch. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Oct 3, 2023, received Nov 3, 2023, about the visibility/wiper. It names 2 model years (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2022-2023 Mustang vehicles equipped with a convertible top may exhibit a convertible top power close operation that stops 1 to 4 inches (2.5-10 cm) from the windshield header and require extra effort to latch. Component replacement is not expected to resolve this condition. Engineering is investigating a service fix expected to be released in Q1 2024. Submit a Report a Vehicle Concern form located at the bottom of the OASIS screen and attach any available pictures to assist with the engineering investigation. Continue to monitor OASIS for updates.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 51960 | Service bulletin | Oct 3, 2023 | 10244823 | PDF, 42 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 65 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group6 other manufacturer communications filed against the Ford Mustang under the same component group (visibility/wiper), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 55061 | Service bulletin | Aug 4, 2026 | Some 2024-2026 Mustang vehicles built on or before 23-Apr-2026 may exhibit a sagging headliner appearance at the door openings which show th… |
| 25N16 | Other | Jan 6, 2026 | Certain 2015-2020 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement |
| 25N15 | Other | Jan 5, 2026 | Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement |
| TSB 25-2386 | Service bulletin | Aug 22, 2025 | Some of the vehicles listed in the Model Statement above may exhibit a quarter glass rubber moulding that is rolled over or folded in. This… |
| SSM 54067 | Service bulletin | Jul 23, 2025 | For 2018-2024 Edge and 2018-2025 Mustang vehicles, if diagnostics lead to the sun visor as the causal part, a new lower level part is availa… |
| TSB 23-2311 | Service bulletin | Oct 3, 2023 | Some 2024 Mustang vehicles built on or before 29-June-2023 may exhibit a rub/scratch/buzz noise coming from the right front passenger side o… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 51960 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 51960 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 51960 cover?
The manufacturer filed it against 2 model years: 2023 Ford Mustang, 2022 Ford Mustang. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.