Ford bulletin SSM 51760
What it saysSome 2022-2023 Transit vehicles, excluding cutaway and chassis cab body vehicles, equipped with a rear-view camera level 2 system only and 12 inch center display screen, may exhibit a lack of active or fixed guidelines… NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Jun 30, 2023, received Jul 3, 2023, about the equipment. It names 2 model years (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2022-2023 Transit vehicles, excluding cutaway and chassis cab body vehicles, equipped with a rear-view camera level 2 system only and 12 inch center display screen, may exhibit a lack of active or fixed guidelines after rear view camera replacement. Vehicles may also exhibit a diagnostic trouble code (DTC) C1001:55 stored in the SYNC module (APIM). This may be due to the APIM requiring the Local Interconnect Network (LIN) to recognize the new rear-view camera. To restore the active or fixed guidelines, download and run the APIM - Local Interconnect Network (LIN) New Module Initialization application in Ford Diagnosis and Repair System (FDRS) when replacing the rear-view camera.
Trouble codes it names: C1001
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 51760 | Service bulletin | Jun 30, 2023 | 10238451 | PDF, 28 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 100 complaints with NHTSA since 2015. 21 of them name Back Over Prevention — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2023 Ford Transit. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2023 Ford Transit · Back Over Prevention · filed with NHTSA Dec 21, 2023 · ODI 11561355
The contact owns a 2022 Ford Transit. The contact stated that upon shifting to reverse(R), the contact noticed that the rearview camera image was frozen. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V315000(Back Over Prevention); however, the part to do the recall repair was not yet available.
2022 Ford Transit · Back Over Prevention · filed with NHTSA Jul 30, 2025 · ODI 11677291
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group11 other manufacturer communications filed against the Ford Transit under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 52476 | Service bulletin | Apr 24, 2024 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory install… |
| SSM 52370 | Service bulletin | Mar 19, 2024 | Some 2023-2024 F-150 and 2024 Bronco/Transit vehicles may exhibit Apple Carplay Bluetooth connectivity concerns. This may be due to the acce… |
| SSM 52280 | Service bulletin | Feb 21, 2024 | Some 2021-2024 Mustang Mach-E, 2022-2024 E-Transit/F-150 Lightning vehicles may have diagnostic trouble code (DTC) P1A3C stored in the off-b… |
| SU4 P2 TRANSIT | Service bulletin | Oct 11, 2023 | Software Update SU4 P2 for 2022 Transit Vehicles is now available. Quality improvements include: -Various Android Auto and Apple Carplay q… |
| 23B04 | Service bulletin | Sep 30, 2023 | Certain 2023 Model Year Transit - Missing Rear Vinyl Floor Covering |
| SSM 51937 | Service bulletin | Sep 20, 2023 | Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This m… |
| SSM 51837 | Service bulletin | Aug 2, 2023 | Some 2023 Transit vehicles built on 15-Mar-2023 and through 02-Jun-2023, equipped with SYNC 3 Lite (4 inch center display screen), with rear… |
| SSM 51762 | Service bulletin | Jul 3, 2023 | Some 2021-2023 Ford and Lincoln vehicles equipped with SYNC 4 may exhibit the navigation feature in the center display screen only displayin… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 51760 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 51760 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 51760 cover?
The manufacturer filed it against 2 model years: 2023 Ford Transit, 2022 Ford Transit. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.