Dodge bulletin 9100588
What it saysTelematics Box Module: Verify Z part number availability. NHTSA’s full summary ↓
Dodge filed this with NHTSA as a service bulletin dated May 20, 2025, received May 29, 2025, about the electrical system. It names 5 model years (2021–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTelematics Box Module: Verify Z part number availability. Order a Z part number for all Exchange Orders:Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 9100588 | Service bulletin | May 20, 2025 | 11018629 | PDF, 50 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 329 complaints with NHTSA since 2015. 71 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The radio displays Uconnect box requires service, please visit an authorized dealer. When that happens you cannot use the safety call 911 button, if you are using your phone for navigation, you will not be able to see it. It also makes the vehicle run different
2023 Dodge Durango · Electrical System · filed with NHTSA Sep 1, 2026 · ODI 11761262
The infotainment system always reboots. The screen will stay black or frozen. The system is constantly needing to be rebooted by holding the power button until the dodge logo comes up. The back up camera gets stuck when in reverse then going to drive.
2025 Dodge Durango · Electrical System · filed with NHTSA Mar 14, 2026 · ODI 11724254
Bought the car brand new, the radio and navigation system will reset/ stop working completely in the middle of a trip. Sometimes it won’t even come on have to turn the car off and on again to get the navigation screen to come on.
2025 Dodge Durango · Electrical System · filed with NHTSA Sep 20, 2026 · ODI 11765674
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group87 other manufacturer communications filed against the Dodge Durango under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Dodge list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| ID-26-39 | Warranty extension | Oct 21, 2026 | ID-26-39 (XE2) Liftgate Tail Lamp Assembly - Select 2018 - 2024 Dodge Durango (WD) |
| D-26-19 | Warranty extension | Oct 21, 2026 | D-26-19 (XE2) Liftgate Tail Lamp Assembly - Select 2018 - 2024 Dodge Durango (WD) |
| 08-381-26 | Service bulletin | Oct 17, 2026 | Global Telematics Box (TBM) Update To SW 4.39 - Dealer Option Customers may experience a Malfunction Indicator Lamp (MIL) illumination and o… |
| 08-380-26 | Service bulletin | Oct 17, 2026 | Global Telematics Box (TBM) Update To SW 4.39 - Dealer Option Customers may experience a Malfunction Indicator Lamp (MIL) illumination and o… |
| 08-379-26 | Service bulletin | Oct 17, 2026 | Global Telematics Box (TBM) Update To SW 4.39 - Dealer Option Customers may experience a Malfunction Indicator Lamp (MIL) illumination and o… |
| 9100942 | Service bulletin | Oct 15, 2026 | FUSE BLOCK - PWR DISTRIBUTION A/C Blowing hot air or not working. A/C relay clutch not operating, dealers are unnecessary replacing PDCs. Ba… |
| 9100941 | Service bulletin | Oct 15, 2026 | FUSE BLOCK - PWR DISTRIBUTION A/C Blowing hot air or not working. A/C relay clutch not operating, dealers are unnecessary replacing PDCs. Ba… |
| 9100940 | Service bulletin | Oct 15, 2026 | FUSE BLOCK - PWR DISTRIBUTION |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Dodge, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Dodge 9100588 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 9100588 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 9100588 cover?
The manufacturer filed it against 5 model years: 2025 Dodge Durango, 2024 Dodge Durango, 2023 Dodge Durango, 2022 Dodge Durango, 2021 Dodge Durango. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.