Dodge bulletin 23-013-24 REV. A
What it says"Right Front Carpet Deterioration Customers may experience the following: Right hand front carpet exhibits bare spots, carpet pulling apart and/or carpet fibers are coming out Fig. 1. NHTSA’s full summary ↓
Dodge filed this with NHTSA as a service bulletin dated Jun 20, 2024, received Jun 25, 2024, about the structure. It names 2 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Dodge Durango bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
"Right Front Carpet Deterioration Customers may experience the following: ● Right hand front carpet exhibits bare spots, carpet pulling apart and/or carpet fibers are coming out Fig. 1. This bulletin involves inspecting and possibly replacing the right hand front carpet."
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-013-24 REV. A | Service bulletin | Jun 20, 2024 | 11002073 | PDF, 283 KB |
What the document itself lists
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 23-21-15-98 | Carpet, Right Front - Inspect | 0.2 hrs |
| 23-21-15-99 | Carpet, Right Front - Inspect and Replace | 0.4 hrs |
Read by machine from the document NHTSA serves (4 pages), read Sep 30, 2026. A part number is shown only where it matches Dodge’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2024 Durango →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Dodge bulletins for the Durango
A weekly email, sent only in a week when Dodge files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 52 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group26 other manufacturer communications filed against the Dodge Durango under the same component group (structure), newest first. The eight newest are listed; the rest are on the Dodge list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 23-051-26 | Service bulletin | Oct 21, 2026 | Liftgate Tail Lamp Assembly Not Illuminating Or Partially Illuminating XE2 Warranty Extension Customers may comment on the following: SYMPTO… |
| 114946 | Warranty extension | Sep 30, 2026 | FCA Caribbean Warranty Newsletter – Volume 12, Issue 7 |
| 114937 | Warranty extension | Sep 30, 2026 | Warranty Newsletter – Volume 12, Issue 7 |
| S2623000016 | Service bulletin | Aug 27, 2026 | Lift Gate Latch And Glass Replacement / Servicing. |
| 9100883 | Service bulletin | Aug 19, 2026 | Glass Assy - Liftgate Prior to replacing the rear liftgate glass, perform Star Online S2623000016. |
| S2208000045 REV. D | Service bulletin | Jun 26, 2026 | Backup Camera Poor Image Quality Inspection |
| S1623000028 REV. I | Service bulletin | Jun 12, 2026 | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. |
| S2623000040 | Service bulletin | Jun 5, 2026 | Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Dodge, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Dodge 23-013-24 REV. A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-013-24 REV. A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 23-013-24 REV. A cover?
The manufacturer filed it against 2 model years: 2024 Dodge Durango, 2023 Dodge Durango. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built on or after 9 Oct 2023 — the build date is on the certification label in the driver’s door jamb.