Chrysler bulletin 21-001-25
What it says"Internal Transmission Wiring Connector Short Warranty Extension XN1 This bulletin involves replacing the transmission. *Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must… NHTSA’s full summary ↓
Chrysler filed this with NHTSA as a service bulletin dated Jan 11, 2025, received Jan 14, 2025, about the power train. It names 7 model years (2017–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Chrysler Pacifica bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
"Internal Transmission Wiring Connector Short Warranty Extension XN1 This bulletin involves replacing the transmission. *Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** ● P0A3F - Drive Motor A Position Sensor 1 Circuit. ● P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ● P0A45 - Drive Motor B Position Sensor 1 Circuit. ● P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ● Vehicle is in limp mode. Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: ● Hybrid Control Processor (HCP). ● Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM "
Trouble codes it names: P0A3F P0A43
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 21-001-25 | Service bulletin | Jan 11, 2025 | 11012824 | PDF, 140 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 68490840AB | Si-eVT Transmission Transmission comes pre | — | eBay Motors → |
| 06104414AA | Bolt, Hex Head-M10 x | — | eBay Motors → |
| 68470042AA | Hardware Kit Lower Ball Joint Pinch | — | eBay Motors → |
| 06509298AA | Hex Flange Lock-M22 x | — | eBay Motors → |
| 68382486AA | Bolt, Hex Flange Head-M8 x | — | eBay Motors → |
| 68272788AA | Gasket, Inverter Module Transmission to PIM | — | eBay Motors → |
| 68163848AB | Antifreeze, Coolant-Gallon | — | eBay Motors → |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 02-00-03-50 | Toe Adjustment / Steering Wheel Center | 0.4 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Chrysler’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Chrysler bulletins for the Pacifica
A weekly email, sent only in a week when Chrysler files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 7 model years this bulletin names have filed 4,270 complaints with NHTSA since 2015. 2,484 of them name Electrical System, Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2017 Chrysler Pacifica, the 302 owners who gave an odometer reading for Power Train reported it at a median of 27,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Was driving the vehicle and all of a sudden the vehicle lost ability to accelerate. Warning of "Service Charging System" appears on the dash and the "D" indicator starts blinking. Warning of "Shift to P to Start" appears and check engine light comes on. I tried to shift to park and restart the vehicle, but it did not do anything.
2020 Chrysler Pacifica · Power Train · filed with NHTSA Jan 6, 2023 · ODI 11500496
The car totally shut off when driving 20 MPH. Full tank of gas. Brand new car with 5,000 miles on it. Called Chrysler -- they left US abandoned mid-road, they said it would take the 90 minutes. We purchased the top, perpetual warranty. Called aaa who got the car onto a flatbed. But no way to get it off because wheels are locked.
2018 Chrysler Pacifica · Electrical System · filed with NHTSA Sep 7, 2018 · ODI 11127998
The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2020 Chrysler Pacifica · Electrical System · filed with NHTSA Mar 8, 2023 · ODI 11510873
In depth: 2023 Chrysler Pacifica electrical problems → · 2023 Chrysler Pacifica transmission and drivetrain problems → · 2022 Chrysler Pacifica electrical problems → · 2022 Chrysler Pacifica transmission and drivetrain problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group21 other manufacturer communications filed against the Chrysler Pacifica under the same component group (power train), newest first. The eight newest are listed; the rest are on the Chrysler list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 9100931 | Service bulletin | Oct 13, 2026 | DIFFERENTIAL Rear Axle Some AWD Chrysler Pacificas are exhibiting a grinding noise coming from the PTU when it's shifting from 2WD to AWD. C… |
| 21-060-26 | Service bulletin | Sep 18, 2026 | Check Engine Light On and Transmission Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTO… |
| S2508000052 REV. B | Service bulletin | Jun 18, 2026 | Service Shifter Message on the Cluster and Shifter Unable to move Out of Park |
| 44D | Warranty extension | Jun 18, 2026 | Emissions Recall 44D - Hybrid Control Module Software - Dealer Notification Hybrid Control Processor (HCP) on about 69,189 of the above vehi… |
| 21-037-26 | Service bulletin | May 2, 2026 | Internal Transmission Wiring Connector Short And Motor A Bearing Failure Customers must experience a Malfunction Indicator Lamp (MIL) illumi… |
| 18-027-26 | Service bulletin | Feb 26, 2026 | Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further invest… |
| 109997 | Service bulletin | Feb 3, 2026 | ACTUATOR - TRANSFER CASE |
| 18-095-25 | Service bulletin | Nov 12, 2025 | Flash: Powertrain Control Module (PCM) Updates *Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle mu… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chrysler, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chrysler 21-001-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 21-001-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 21-001-25 cover?
The manufacturer filed it against 7 model years: 2023 Chrysler Pacifica, 2022 Chrysler Pacifica, 2021 Chrysler Pacifica, 2020 Chrysler Pacifica, 2019 Chrysler Pacifica, 2018 Chrysler Pacifica and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 12 Aug 2016 – 27 Dec 2022 — the build date is on the certification label in the driver’s door jamb.