Chrysler bulletin 02-007-24 REV. A
What it says"Noise From Front End While Driving Over Bumps Customers may experience the following: Noise (rattle/thump/clunk noise) coming from the front end of the vehicle when driving over bumps. NHTSA’s full summary ↓
Chrysler filed this with NHTSA as a service bulletin dated Jun 7, 2024, about the suspension — 2 documents under this number: 02-007-24 and 1 more. It names 4 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
"Noise From Front End While Driving Over Bumps Customers may experience the following: ● Noise (rattle/thump/clunk noise) coming from the front end of the vehicle when driving over bumps. This bulletin involves inspecting and possibly replacing one or both front upper isolator springs."
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 02-007-24 REV. A | Service bulletin | Jun 7, 2024 | 11001567 | PDF, 231 KB |
| 02-007-24 | Service bulletin | May 11, 2024 | 11001228 | PDF, 230 KB |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 05151024AB | Spring, Isolator | — | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 02-15-10-9F | Spring, Upper Isolator Front - Replace (One Side) (1 - Semi-Skilled) 4 - Chassis | 1.4 hrs |
| 02-15-10-9G | Spring, Upper Isolator Front - Replace (Both Sides) (1 - Semi-Skilled) 4 - Chassis | 1.8 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Chrysler’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 275 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group6 other manufacturer communications filed against these Chrysler models under the same component group (suspension), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 9100924 | Service bulletin | Sep 24, 2026 | EPS BSR with Steering input. Check the Strut bearings, Strut mounts, or similar suspension components prior to replacing Steering Gears. Pre… |
| WICKB0049073RevA | Warranty extension | Apr 1, 2026 | F-26-01 Upfit Reimbursement Allowance for Select Fleet Vehicles - Safety Recalls 54C, 55C, 06C, 06D, 10D, and 11D - Side Curtain Airbag… |
| S2602000002 | Service bulletin | Mar 19, 2026 | Creaking/Groaning Noise Coming from The Front End |
| S2519000008 REV. A | Service bulletin | Sep 22, 2025 | Noise From Front End While Steering Or Turning The Steering Wheel. |
| 02-002-25 REV. A | Service bulletin | Sep 12, 2025 | "Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. " |
| 9100229 | Service bulletin | Sep 20, 2023 | LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and n… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chrysler, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chrysler 02-007-24 REV. A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 02-007-24 REV. A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 02-007-24 REV. A cover?
The manufacturer filed it against 4 model years: 2024 Chrysler Pacifica, 2023 Chrysler Pacifica, 2024 Chrysler Voyager, 2023 Chrysler Voyager. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 1 May 2023 – 8 Jan 2024 — the build date is on the certification label in the driver’s door jamb.