GM bulletin PIT6169C
What it saysThis Preliminary information communicates that after a programming event that requires key provisioning there may be a situation where the PCM will lock up. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Aug 16, 2024, about the electrical system. It names 3 model years across Chevrolet, GMC and Buick (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Buick.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Preliminary information communicates that after a programming event that requires key provisioning there may be a situation where the PCM will lock up. If this concern occurs the technician is directed to locate the SPS logs to determine if the PCM needs to be replaced. If the PCM has failed the tech is advised to follow PIP5970 for assistance in obtaining a replacement PCM.
Trouble codes it names: U1962 all 1 read from the document itself; NHTSA’s summary names none
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIT6169C | Service bulletin | Aug 16, 2024 | 11006492 | PDF, 33 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 1 model year
GMC 1 model year
Buick 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 243 complaints with NHTSA since 2015. 44 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2024 GMC Acadia. The contact stated that while driving at an undisclosed speed, the infotainment touch screen failed to display pertinent vehicle safety information. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence.
2024 GMC Acadia · Electrical System · filed with NHTSA Jun 10, 2025 · ODI 11666038
Digital dash display is completely black. There is no display of speed, lane departure, back-up camera or parking assist/surround view camera. Neither vehicle restart nor software reset corrects the issues
2025 Buick Enclave · Electrical System · filed with NHTSA Jan 22, 2026 · ODI 11712604
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group113 other manufacturer communications filed against these GM models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 24-NA-166 | Service bulletin | Nov 7, 2025 | This technical bulletin provides repair information to correct a customer concern of DTC C1171 C1172 C1173 C1174 Tire Pressure Monitor Senso… |
| 25-NA-074 | Service bulletin | Sep 4, 2025 | Some customers may comment on rear body structure stop lamp or rear closure signal lamp may be totally inoperative or staying illuminated. |
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| 25-NA-021 | Service bulletin | Jun 7, 2025 | This technical bulletin provides repair information to correct a customer concern of Radio Software Update W23E-178.1.2-M174-SQBR6-93.3. |
| 24-NA-244 | Service bulletin | Apr 30, 2025 | This bulletin provides a procedure to replace the fuel injectors and perform a pcm software update to confirm if the issue of cold start rou… |
| 22-NA-242 | Service bulletin | Apr 24, 2025 | This warranty administration bulletin provides information for dealers/technicians on System Reset and Connector Reconnect Labor Code Number… |
| 24-NA-176 | Service bulletin | Apr 18, 2025 | This technical bulletin provides repair information to correct a customer concern of Turn Signal Over Cancelling. |
| 24-NA-142 | Service bulletin | Apr 18, 2025 | This technical bulletin provides repair information to correct a customer concern of Steering Wheel Oscillation while in Super Cruise Mode. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Buick, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM PIT6169C a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIT6169C repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does PIT6169C cover?
The manufacturer filed it against 3 model years across 3 brands (Chevrolet, GMC and Buick): 2025 Buick Enclave, 2024 Chevrolet Traverse, 2024 GMC Acadia. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.