GM bulletin PIT5697C
What it saysThis Preliminary information communication provides information to the technician on installing Regular Production Option Code UVC Rearview Camera. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Jun 20, 2023, received Jul 17, 2023, about the back over prevention. It names 20 model years across Chevrolet and GMC (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Preliminary information communication provides information to the technician on installing Regular Production Option Code UVC Rearview Camera. Technician will need to reference the latest version of General Motors Up-fitter Integration Bulletin 152. The information can be found at http://www.gmupfitter.com/ under the "Technical Bulletin" Tab and then "Show all bulletins."
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIT5697C | Service bulletin | Jun 20, 2023 | 10239171 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themChevrolet 10 model years
GMC 10 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 20 model years this bulletin names have filed 7,260 complaints with NHTSA since 2015.
The contact owns a 2023 GMC Sierra 2500. The contact stated that while the vehicle was in reverse(R), the split-screen view of the overhead of the vehicle and the rear of the vehicle were distorted or was not showing an image on the display screen. The contact stated that the failure was intermittent but was a recurring failure.
2023 GMC Sierra 2500HD · Back Over Prevention · filed with NHTSA Oct 18, 2024
The contact's husband owns a 2019 GMC 1500 Denali. The contact stated that the rear camera failed to operate as intended while engaged and attempting to park the vehicle. The contact added that while shifted to reverse, the camera screen remained completely black.
2019 GMC Sierra · Back Over Prevention · filed with NHTSA May 3, 2023
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated when he placed the vehicle into reverse(R), the Back Over Prevention systems failed to function as designed.
2022 Chevrolet Silverado · Back Over Prevention · filed with NHTSA Dec 2, 2022
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the back over prevention
Source: same model, same component group15 other manufacturer communications filed against these GM models under the same component group (back over prevention), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 17-NA-331 | Service bulletin | Jan 17, 2025 | Rear View Camera Guidelines Not Present at Times Condition Some customers may report that the Rear View Camera (RVC) guidelines are temp… |
| PIT5907D | Service bulletin | Dec 11, 2024 | This Preliminary information communicates a issue where the park assist module can set current communication dtc's due to a timing issue and… |
| PIT5697D | Service bulletin | Dec 4, 2024 | This Preliminary information communication provides information to the technician on installing Regular Production Option Code UVC Rearview… |
| PIT6289 | Service bulletin | Nov 21, 2024 | This Preliminary information communicates information that Engineering is aware of a concern where the collision / detection alert changes f… |
| PIP5847B | Service bulletin | Nov 17, 2023 | This Preliminary information communicates the possibility of a misfire or rough running concern and abnormal engine noise due to excessive w… |
| N23-240353 | Service bulletin | Sep 5, 2023 | 'Your vehicle keeps getting better. This software update includes the following if your vehicle is equipped: Refinements: â¢Updates made… |
| PIT6047B | Service bulletin | Aug 17, 2023 | This Preliminary information communicates to dealership technicians to create a USB file that will have the radio ignore the BCM message for… |
| PIT6044A | Service bulletin | Aug 9, 2023 | This Preliminary information communicates that a Software update is in the works and to disconnect the 12 volt battery to clear the codes. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM PIT5697C a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIT5697C repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does PIT5697C cover?
The manufacturer filed it against 20 model years across 2 brands (Chevrolet and GMC): 2023 Chevrolet Silverado, 2022 Chevrolet Silverado, 2021 Chevrolet Silverado, 2020 Chevrolet Silverado, 2019 Chevrolet Silverado, 2024 Chevrolet Silverado 2500HD and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.