GM service campaign N252503100
What it saysOn certain vehicles listed above, the 12V Battery Negative Cable was erroneously labeled with a First Responder Emergency Cut Loop label. NHTSA’s full summary ↓
GM filed this with NHTSA as a service campaign dated May 6, 2025. It names 9 model years across Chevrolet, GMC and Cadillac (2022–2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
On certain vehicles listed above, the 12V Battery Negative Cable was erroneously labeled with a First Responder Emergency Cut Loop label. Dealers are to inspect and ensure that the High Voltage Service Lockout Harness has the Emergency Cut Loop label installed and the 12V Battery Negative Cable does not have the Emergency Cut Loop label installed.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N252503100 | Service campaign | May 6, 2025 | 11017910 | PDF, 240 KB |
What the document itself lists
The manufacturer titles it “N252503100 - Service Update”.
Part the bulletin names
| Part number | Description | Qty |
|---|---|---|
| 20921136 | LABEL-BAT WRNG | — |
Read by machine from the document NHTSA serves (4 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 2 model years
GMC 6 model years
Also filed against model years this site has no page for: 2022 GMC Hummer EV Pickup.
Cadillac 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 1,060 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM N252503100 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N252503100 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N252503100 cover?
The manufacturer filed it against 9 model years across 3 brands (Chevrolet, GMC and Cadillac): 2025 Cadillac Escalade, 2025 Chevrolet Silverado, 2024 Chevrolet Silverado, 2025 GMC Hummer EV, 2024 GMC Hummer EV, 2023 GMC Hummer EV and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.