GM bulletin N23-240984
What it says'(There may be future updates under this same release number.) Your vehicle keeps getting better. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Aug 15, 2023, received Aug 25, 2023, about the forward collision avoidance. It names 2 model years across Chevrolet and GMC (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication'(There may be future updates under this same release number.) Your vehicle keeps getting better. This software update includes the following if your vehicle is equipped: Refinements: - Updates made to the overall vehicle software update process. - Updates made to improve the Adaptive Cruise Control functionality. - Updates to improve the network connectivity during an emergency call. - A variety of other minor software updates to make your driving and in-vehicle experience better.â Better Never Stopsâ¢
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N23-240984 | Service bulletin | Aug 15, 2023 | 10241226 | PDF, 99 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themChevrolet 1 model year
GMC 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 901 complaints with NHTSA since 2015. 156 of them name Electrical System, Forward Collision Avoidance — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Truck has died going down the road at 40mph. Also have electrical issues with radio..running boards opening going down the road. No sound from radio, signals ...no connections to google on star lost. Radio screen half of screen shuts off. Front crash sensors go off with noting in front of vehicle...loss of cameras no connection.
2023 GMC Sierra · Electrical System · filed with NHTSA Sep 16, 2023 · ODI 11544881
Turn signal indicator on front passenger side has already failed and the vehicle has less than 4000 miles on it
2023 Chevrolet Silverado · Electrical System · filed with NHTSA Nov 19, 2023 · ODI 11555917
In depth: 2023 Chevrolet Silverado electrical problems → · 2023 GMC Sierra electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the forward collision avoidance
Source: same model, same component group12 other manufacturer communications filed against these GM models under the same component group (forward collision avoidance), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25-NA-118 | Service bulletin | May 8, 2025 | This service bulletin provides information for the technicians to use a Customer Concern Verification sheet to facilitate the questions need… |
| 25-NA-060 | Service bulletin | Mar 11, 2025 | This service bulletin provides information for dealers/technicians on Diagnostic Aid - Super Cruise Unavailable. |
| PIT6186D | Service bulletin | Dec 16, 2024 | This Preliminary information communicates that a customer may see a Super Cruise Unavailable message with multiple codes setting and Enginee… |
| PIC6556G | Service bulletin | Dec 6, 2024 | This Preliminary information communicates to check the drivers monitoring camera for a B1DD0 SYM57 or B0126 SYM82 setting with no other DTCs… |
| PIT6186C | Service bulletin | Oct 25, 2024 | This Preliminary information communicates that a customer may see a Super Cruise Unavailable message with multiple codes setting and Enginee… |
| 24-NA-034 | Service bulletin | Oct 12, 2024 | This service bulletin provides information for dealers/technicians on Grunt Noise with Adaptive Cruise or One-Pedal Drive. |
| PIT6186B | Service bulletin | Oct 10, 2024 | This Preliminary information communicates that a customer may see a Super Cruise Unavailable message with multiple codes setting and Enginee… |
| PIT5551P | Service bulletin | Oct 1, 2024 | This Preliminary information communicates a "Forward Collision System Reduced" message displayed on the DIC when the Forward Automatic Braki… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM N23-240984 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N23-240984 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does N23-240984 cover?
The manufacturer filed it against 2 model years across 2 brands (Chevrolet and GMC): 2023 Chevrolet Silverado, 2023 GMC Sierra. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.