GM bulletin 24-NA-084
What it saysThis service bulletin provides repair information to correct a customer concern of software related issues with release of Radio Software Version 169.3. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Dec 17, 2024, received May 29, 2024, about the electrical system — 3 documents under this number. It names 4 model years across Chevrolet and Buick (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · Buick.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis service bulletin provides repair information to correct a customer concern of software related issues with release of Radio Software Version 169.3.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-NA-084 | Service bulletin | Dec 17, 2024 | 11012881 | PDF, 839 KB |
| 24-NA-084 | Service bulletin | May 30, 2024 | 11001832 | PDF, 1,272 KB |
| 24-NA-084 | Service bulletin | May 8, 2024 | 11000506 | PDF, 1,271 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 2 model years
Buick 2 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 309 complaints with NHTSA since 2015. 131 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2024 Chevrolet Trax, the 15 owners who gave an odometer reading for Electrical System reported it at a median of 16,400 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The instrument panel intermittently blacks out while driving. I have taken it back to the dealer twice and they are unable to reproduce the issue. The first time, they said it was a software issue and ran an update, but that did not fix the problem. I found online that this is a known issue so I contacted Buick Customer Care.
2024 Buick Envista · Electrical System · filed with NHTSA Apr 11, 2025 · ODI 11654216
The contact owns a 2024 Chevrolet Trax. The contact stated that while the vehicle was parked, the vehicle was remotely started erroneously. The vehicle was taken to the local dealer who determined that the infotainment system had been hacked. The infotainment center software was reloaded but the failure continued to occur.
2024 Chevrolet Trax · Electrical System · filed with NHTSA Mar 25, 2024 · ODI 11579261
The contact owns a 2024 Buick Encore. The contact stated that while attempting to start the vehicle, the instrument panel displayed a blank screen. In addition, the contact stated that the failure occurred every 31 seconds. The vehicle was taken to the dealer where it was diagnosed with a failed VCU module.
2024 Buick Encore · Electrical System · filed with NHTSA May 21, 2026 · ODI 11739230
In depth: 2024 Chevrolet Trax electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group77 other manufacturer communications filed against these GM models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| 23-NA-119 | Service bulletin | Sep 3, 2025 | This service bulletin provides service procedure information to correct a customer concern of Shift to Park Displayed on DIC When Vehicle is… |
| 22-NA-242 | Service bulletin | Apr 24, 2025 | This warranty administration bulletin provides information for dealers/technicians on System Reset and Connector Reconnect Labor Code Number… |
| 23-NA-198 | Service bulletin | Apr 14, 2025 | This service bulletin provides repair information to correct a customer concern of the HVAC Not Cooling Cabin During a Remote Start. |
| 24-NA-229 | Service bulletin | Apr 10, 2025 | This bulletin provides a procedure on how to check for a battery drain utilizing the Picoscope and how to measure the load on the system tha… |
| 25-NA-087 | Service bulletin | Apr 3, 2025 | This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs… |
| 13-08-116-001K | Service bulletin | Mar 31, 2025 | The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple custo… |
| 25-NA-071 | Service bulletin | Mar 21, 2025 | This service bulletin provides repair procedures for radio software update version 169.4 to correct customer concerns of radio software issu… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and Buick, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 24-NA-084 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 24-NA-084 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 24-NA-084 cover?
The manufacturer filed it against 4 model years across 2 brands (Chevrolet and Buick): 2024 Buick Encore, 2024 Buick Envista, 2024 Chevrolet Trailblazer, 2024 Chevrolet Trax. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.