GM bulletin 23-NA-023
What it saysThis technical bulletin provides repair information to correct a customer concern of After a Remote Start When the Start Button Is Pressed the Engine May Stall or Will Not Restart. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Oct 12, 2023, received Mar 4, 2023, about the electrical system — 2 documents under this number. It names 12 model years across Chevrolet, GMC and Cadillac (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis technical bulletin provides repair information to correct a customer concern of After a Remote Start When the Start Button Is Pressed the Engine May Stall or Will Not Restart.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-NA-023 | Service bulletin | Oct 12, 2023 | 10244955 | PDF, 134 KB |
| 23-NA-023 | Service bulletin | Feb 28, 2023 | 10232474 | PDF, 148 KB |
What the document itself lists
The manufacturer titles it “After A Remote Start When the Start Button Is Pressed the Engine May Stall or Will Not”.
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 2889288 | K9 - Body Control Module Reprogramming with SPS for Remote Start Errors | 0.5 hrs |
Read by machine from the document NHTSA serves (7 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 6 model years
GMC 4 model years
Cadillac 2 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 12 model years this bulletin names have filed 4,075 complaints with NHTSA since 2015. 2,896 of them name Engine, Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2022 GMC Sierra, the 54 owners who gave an odometer reading for Engine reported it at a median of 47,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
on Sunday I was driving Longisland’ highway around 70 mile per a hour on left line my Cadillac engine stop end notification start engine I barely stop my car called police officer he help me because car it wast safe area with tow truck take my car now car in service almost week still no response and I have a appointment last Saturday…
2022 Cadillac Escalade · Engine · filed with NHTSA May 5, 2025 · ODI 11658942
Electrical component- Dashboard is constantly glitching, blue-tooth will not connect properly, electrical appears to turn off randomly while driving to the point we have to pullover because it appears and feels like the truck is turning off. Power step running boards malfunction- They don't open or close when they are supposed to.
2022 GMC Sierra · Electrical System · filed with NHTSA Nov 10, 2022 · ODI 11493129
i FEEL IT IS IN THE FUEL MANAGEMENT SYSTEM When driving along every now and then you can feel a vibration like diving on rumble strips. there is no rhyme or reason for it. I had it to the dealer and they told me that was normal, if you don't want it to do it then drive in 9th gear. I'm not going to shift to 9th every time I drive
2022 GMC Sierra · Engine · filed with NHTSA Jan 3, 2023 · ODI 11499958
In depth: 2023 Cadillac Escalade engine problems → · 2022 Cadillac Escalade engine problems → · 2023 Chevrolet Silverado engine problems → · 2023 Chevrolet Silverado electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group286 other manufacturer communications filed against these GM models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N262565450 | Service campaign | Oct 26, 2026 | Customer Satisfaction Program. Certain vehicles listed above may have a condition in which remanufactured high voltage battery packs were b… |
| N252529080 | Service campaign | Apr 1, 2026 | Service Update. Certain vehicles listed above may be missing a high voltage header plug on the RESS battery pack drive motor connector. Dea… |
| N252515590 | Service campaign | Jan 27, 2026 | Certain vehicles listed above, may have a condition in which the body-to-chassis ground strap may be corroded. Dealers will replace the grou… |
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| 25-NA-021 | Service bulletin | Jun 7, 2025 | This technical bulletin provides repair information to correct a customer concern of Radio Software Update W23E-178.1.2-M174-SQBR6-93.3. |
| 25-NA-153 | Service bulletin | Jun 5, 2025 | This informational bulletin provides Information on Rear Upper Body Structure Auxiliary Lamp Will Not Turn ON. |
| 22-NA-083 | Service bulletin | May 17, 2025 | This service bulletin provides Requirements for Replacement of the Dual Mode Cord Set Under Warranty. |
| 25-NA-131 | Service bulletin | May 17, 2025 | This Service bulletin provides information on the heated seats warming up when the vehicle is started but soon cooling off and the heated se… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 23-NA-023 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-NA-023 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 23-NA-023 cover?
The manufacturer filed it against 12 model years across 3 brands (Chevrolet, GMC and Cadillac): 2023 Cadillac Escalade, 2022 Cadillac Escalade, 2023 Chevrolet Silverado, 2022 Chevrolet Silverado, 2023 Chevrolet Suburban, 2022 Chevrolet Suburban and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.