Cadillac bulletin PIE0813A
What it saysThis engineering information (EI) closure ends the need for gathering further information from technicians in regard to audio distortion coming from the headrest speakers. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service bulletin dated Mar 20, 2025, received Apr 24, 2025, about the seats. It names 3 model years (2023–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Cadillac Escalade bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis engineering information (EI) closure ends the need for gathering further information from technicians in regard to audio distortion coming from the headrest speakers.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIE0813A | Service bulletin | Mar 20, 2025 | 11017227 | PDF, 111 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Cadillac bulletins for the Escalade
A weekly email, sent only in a week when Cadillac files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 349 complaints with NHTSA since 2015. 45 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On , at approximately 15,200 miles, my 2025 Cadillac Escalade V developed multiple warnings while I was driving at highway speed. These included reduced acceleration, speed limited to 62 mph, service power steering, service traction control, rear axle system off, and unavailable forward-collision and adaptive-cruise functions.
2025 Cadillac Escalade · Electrical System · filed with NHTSA Sep 5, 2026 · ODI 11762393
Coffee was spilled on center console while transferring cup from Starbucks employee to cup holder. Cup was overfilled and lid wasn’t on properly. Immediately the dash panel started flashing and the service transmission light came on.
2024 Cadillac Escalade · Electrical System · filed with NHTSA May 3, 2025 · ODI 11658632
My was sleeping in the parked car. My wife was also in the car with her. Engine and AC were on. The key was inside. Doors and trunk were unlocked. I got outside the car and got my older kid. The doors opened as usual.
2023 Cadillac Escalade · Electrical System · filed with NHTSA Apr 8, 2025 · ODI 11653485
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group13 other manufacturer communications filed against the Cadillac Escalade under the same component group (seats), newest first. The eight newest are listed; the rest are on the Cadillac list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PIE0839 | Service bulletin | May 14, 2025 | This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engine… |
| 25-NA-115 | Service bulletin | May 8, 2025 | This service bulletin provides information on the Headrest Audio Speaker distortion and the correction for this condition including wire to… |
| 25-NA-101 | Service bulletin | Apr 29, 2025 | This service bulletin provides information on the restraint warning lamp being illuminated and the correction to this by replacing the passe… |
| 24-NA-022 | Service bulletin | Apr 16, 2025 | This technical bulletin provides repair information to correct a customer concern of SUV Second Row Seat Bolt Torque Pattern. |
| PIE0805A | Service bulletin | Dec 18, 2024 | This engineering information (EI) closure ends the need for gathering further information from technicians in regard to a squeak and/or ratt… |
| PIT6303 | Service bulletin | Dec 14, 2024 | This Preliminary information communicates an issue where the 2nd row seat headrest does not want to lock in the upright position and how to… |
| PIE0805 | Service bulletin | Oct 1, 2024 | This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer lis… |
| PIT6180 | Service bulletin | Aug 13, 2024 | This Preliminary information communicates assistance in locating the Rear seat belt comfort guides in the parts catalog. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac PIE0813A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIE0813A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does PIE0813A cover?
The manufacturer filed it against 3 model years: 2025 Cadillac Escalade, 2024 Cadillac Escalade, 2023 Cadillac Escalade. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.